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Q&A - Users, groups, and organizations
Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.
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Good afternoon. Was a change made to Zendesk where a ticket opened in a private group is now no longer viewable by the ...
2023년 8월 11일에 게시됨 · Aaron Selway
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Hello Zendesk community, I hope you are all doing well, I searched for articles referring to this kind of need but was...
2023년 7월 25일에 게시됨 · Benjamin Lamiable
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H I have just enabled provisioning via Azure AD. Over the years our end user database has been populated with many non...
2023년 7월 20일에 게시됨 · John Kenny
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when a user is associated with multiple organizations you cannot then go into the subsequent Organization field and star...
2023년 7월 11일에 게시됨 · Andy McKinnon
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when a user is associate with an organization... the list is not alphabetical... whether you are in the "requester" fiel...
2023년 7월 11일에 게시됨 · Andy McKinnon
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I have two Groups that I created from Zendesk Admin. 1. K 2. R Although I have put each agent in one of these two gr...
2023년 6월 14일에 게시됨 · Kitchen Team
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I'd like to get an idea of how others may have implemented Zendesk amongst their departments/areas. Was a user field, t...
2023년 6월 14일에 게시됨 · Tyler Duncan
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Hello everyone! I am looking for a way to differentiate between customers who have already made several purchases and ...
2023년 6월 13일에 게시됨 · Agustin Florio
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Is there any way to make a trigger or condition wherein an Agent replies to a New Ticket by a New End User have an autom...
2023년 6월 07일에 게시됨 · Donovan Coral
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Agent Log In
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Is there a report where we can see the time when the agent logged in / logged out of Zendesk?
2023년 6월 05일에 게시됨 · Erickson Duque
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