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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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Can I add/remove columns from the Organization page? In Support, I click the Organizations icon in the sidebar. The Orga...

2023년 2월 23일에 게시됨 · Mark Molloy

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Hi - we have just signed up to use Zendesk Suite and I was wondering if anyone can tell me how we would set up two diffe...

2023년 3월 20일에 게시됨 · James Penny

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I have a requirement to be able to show common items such as an organization's Account Manager, Customer Success Manager...

2023년 2월 07일에 게시됨 · Graham Ferguson

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Hello, One of Zendesk's customer (ChangeNOW) is telling my that I need to ask Zendesk directly if I want my end user ac...

2023년 5월 27일에 게시됨 · alunyhb

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I will be onboarding a large number of registrants that will be signing up once I go live. The current way I use my orga...

2023년 5월 05일에 게시됨 · Chris Wilson

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We have our system set up so that only Contacts that are verified by us can log tickets. There is workflow set so that i...

2023년 5월 03일에 게시됨 · Darren Bell

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Dear Team and all, Firstly, I would like to ask question regarding how to import users in Bulk actions function. in Ad...

2023년 4월 13일에 게시됨 · IT Helpdesk

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We have a use case for the Zendesk platform that I am trying to understand how to use Zendesk to achieve our aims.   B...

2023년 3월 20일에 게시됨 · Sam Ballard-Robinson

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I am trying to capture the data of the agents such as number of tickets and response time by country. Unfortunately the ...

2023년 2월 22일에 게시됨 · Pamela Soh

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I want to create a contributor role that can only view tickets assigned to them if they are part of a certain group.  

2023년 2월 13일에 게시됨 · TW Support

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