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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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Is there a way to export a list of reports from Explore? Our reports have gotten away from us and we are trying to clean...

2024년 5월 15일에 게시됨 · Judy Correia

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Hello and good morning from a windy Sweden!  We are in our first two months of using Zendesk for our Support team and ar...

2025년 1월 08일에 게시됨 · Mattias Malré

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We are trying to figure out a way to create a detailed report that does the following as well as a dashboard widget that...

2025년 1월 28일에 게시됨 · Richard Braun

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I'm trying to create a report that will show only the most recent solved ticket by organization. So basically  report th...

2025년 1월 06일에 게시됨 · Jacob R.

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I'm trying to create a calculated metric for a report that will show me % of tickets that haven't been updated in 7 days...

2023년 4월 24일에 게시됨 · Thomas Koch

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Hello team, Will we have a new standard Zendesk report template? Are there other templates available to use? Thank you v...

2025년 1월 06일에 게시됨 · Roger Souza

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I’m having a weird issue with dashboards, and I’m hoping I'm just doing something wrong and that someone here can help. ...

2025년 1월 03일에 게시됨 · Kyle Beaulieu

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Hi. Is anyone able to help with a starting place to calculate the time from the ticket creation to the first outbound ca...

2024년 11월 06일에 게시됨 · Lara McCaleb

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I have the option to migrate my existing dashboards from the legacy builder to the new builder (this is going to be A LO...

2024년 11월 06일에 게시됨 · Five Below, Inc.

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Simply, I'd need a row level data with the following headers:

2024년 11월 04일에 게시됨 · karankuwarbidxb

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