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Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
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Hi, Does anybody know how to calculate business days between a tickets "Created date" and "Resolution Date"? I need to ...
2022년 5월 19일에 게시됨 · MineralTree | Support
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Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users ...
2023년 2월 17일에 게시됨 · Jake Warren
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Hey guys, I have an issue with Drill in where it shows more tickets than it is supposed to in reports that use more tha...
2023년 5월 10일에 게시됨 · Marina Angelska
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I'm looking for an option to locate problem tickets without an incident attached. I've created an Explore report that wi...
2025년 1월 07일에 게시됨 · Brettany Rhodes
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We recently transitioned our CSAT rating system to a 1-5 scale to capture NPS and more detailed feedback, including addi...
2025년 2월 21일에 게시됨 · Meredith DuVal Thomas
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Hi All, Very new to ZenDesk here and am currently creating a number of reports and dashboards but one of them has go...
2021년 10월 27일에 게시됨 · Morris Coyle
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I'm trying to get median calculated and it's always returning me 0 as a result. I found out that I have lots of 0 values...
2021년 6월 29일에 게시됨 · Otto Lindqvist
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HI, I am trying to check our proposed response times for requests hitting the system via various channels and don't se...
2025년 2월 11일에 게시됨 · Philip Allsworth
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Hello - I am looking to build a report that can give me the following metrics. Report on how many tickets are solved wi...
2025년 2월 10일에 게시됨 · Kristen Vanderkooy
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Hello and good morning from a windy Sweden! We are in our first two months of using Zendesk for our Support team and ar...
2025년 1월 08일에 게시됨 · Mattias Malré
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