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Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
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HI All I am trying to log how many customer replies are put in per ticket. I found the agent replies but cannot find a...
2021년 2월 02일에 게시됨 · Jo Herbert
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We would like to found out and display what percentage of our total tickets in a 90 day period are tagged with certain i...
2021년 2월 04일에 게시됨 · Ginny C.
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Hi all,I'm trying to create a chart that tracks escalation by each Level 1 Agent to any Level 2 group and gives me the t...
2021년 2월 04일에 게시됨 · Jhalil Abdelkader
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Hi all, Just wondering if there's a solution for reporting on a number of replies and solves, only if they were submitt...
2021년 2월 04일에 게시됨 · Trevor Kanaya
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Hi there, I've been working with this for a few hours and I don't think I'm doing anything wrong, so maybe a bug? I'm ...
2021년 2월 02일에 게시됨 · Trevor Kanaya
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Hello I am trying to create a query in Explore wherein I want to capture how many times a value of an attribute is repe...
2021년 2월 01일에 게시됨 · Sidd Pandey
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Trying to wrap my head around this. I'm trying to get this percentage to appear that tells me how much of the total of t...
2021년 2월 01일에 게시됨 · Marc Dufour (Groan)
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I'm having some issues replicating a report from Insights to Explore and was curious if anyone had come across a similar...
2021년 1월 29일에 게시됨 · Milton Lobo
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Hi all, Something that's been really frustrating me recently is this: I need to have certain filters stay at what the v...
2021년 1월 29일에 게시됨 · Owen Greenberg
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Dear all, It's the first time I post here, so I apologize in advance if I miss any important and/or required informatio...
2021년 1월 28일에 게시됨 · Fernando Castañeda
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