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Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
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I am struggling with a tag-related report. We have a homegrown process whereby the tag "action_item_request" is added (v...
2021년 1월 21일에 게시됨 · Jeff Foss
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I run a weekly and monthly report showing some ticket resolution numbers. Under Insights I was able to use the followin...
2021년 1월 20일에 게시됨 · Graham Forchuk
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Hi.I'm a bit lost on why I'm getting two different sets of data from what is essentially the same query. I'd like to see...
2021년 1월 20일에 게시됨 · Jhalil Abdelkader
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Time filter
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Hello! I have started transfering the data from the Insights to the Zendesk Explore. Therefore, I have a question - is ...
2021년 1월 19일에 게시됨 · Emil Nurutdinov
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I have a created a custom attribute that is currently returning the Update - Timestamp as requested, but would like to o...
2021년 1월 18일에 게시됨 · paultechpro
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Hi, Using insights before there is a way to list and sort out all the metrics. In explore I do not see a way or a view ...
2021년 1월 18일에 게시됨 · Louis Evangelista
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Hello, I would like to get the number of tickets created last month (that is easy to do) but also compare it against th...
2021년 1월 14일에 게시됨 · Galina Skovorodnikova
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Combo charts
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Insights previously had the ability to add combo charts:https://support.zendesk.com/hc/en-us/community/posts/36003483565...
2021년 1월 14일에 게시됨 · Bryan Matias
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I have a dashboard with more than one tab in Explore. On a tab I have a widget that displays a graph I need to move th...
2021년 1월 11일에 게시됨 · IT Support
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Hi, I want to set a bonus system based on the agent's performance. I will some amount of money per range of solved tic...
2021년 1월 11일에 게시됨 · Stylemix Support
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