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Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
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We recently turned on CSAT in Support which replaces our NPS. However, when it comes to reporting we are having 2 sets o...
2021년 1월 11일에 게시됨 · Jahn Jerenz Bronilla
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I'm currently working on reviewing data from our past year. Simple start is comparing our volume to the previous year. T...
2021년 1월 08일에 게시됨 · Travis Tubbs
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Hi, Can you please help me to find a way to report on a list of tickets that went in Pending status for the very first ...
2021년 1월 06일에 게시됨 · Prerana Jawalkar
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Hi there, I'm a bit stuck (and mods, apologies but I have posted this within another post, but wasn't descriptive enou...
2021년 1월 05일에 게시됨 · Emma Kane
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I am trying to calculate the time between status updates. For example: How long to tickets usually take to go from tick...
2021년 1월 05일에 게시됨 · Britta Felzmann
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I need to find a way to capture % First Contact Resolution < 2 hrs ( tickets solved within 2 hours) for my agents and...
2020년 12월 30일에 게시됨 · Ron Stuckey
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Hello, I am trying to use a date range calculated metric in a standard one but I don't succeed. I have my two metrics ...
2020년 12월 28일에 게시됨 · Le blagueur masqué
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Hi all, I want to analyze in Explore how often a specific custom field on a ticket was changed by a group of agents. I ...
2020년 10월 29일에 게시됨 · Stephan Buse
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All, I've searched the community and can't find how to do this. I have multiple categories and subcategories for ticke...
2020년 1월 10일에 게시됨 · John Ritter
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We were noticing that when we get statistics from the main Zendesk Reporting dashboard that we always had a percentage o...
2019년 11월 27일에 게시됨 · IOLLA Support
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