최근 검색
최근 검색 없음
Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
모두 표시
최근 활동별 정렬
Hi there! I need to have a report in which I can see the total volume of tickets by status on a given day. So, if I have...
2019년 10월 16일에 게시됨 · Tommy
5
팔로워
0
투표 수
4
댓글
I'm attempting to report on the impact of ticket age month over month. Similar to the backlog evolution report, I need t...
2019년 9월 25일에 게시됨 · Mani Berenji
5
팔로워
0
투표 수
4
댓글
Is there any way to report on organisation level data, without ticket information being included? We have a number of ...
2019년 9월 25일에 게시됨 · Tara Papworth
11
팔로워
0
투표 수
18
댓글
Hi I've been trying to create a report showing how many tickets have been escalated from Tier 2 to Tier 3 with no luck....
2019년 8월 27일에 게시됨 · Marie-Cathrine
11
팔로워
0
투표 수
8
댓글
I'm looking to report on the two items below: Chat average handle time per agent (but I only want the duration from on...
2019년 8월 27일에 게시됨 · Victoria Brearton
3
팔로워
0
투표 수
1
댓글
Hey, I am using the Zendesk Tickets dataset. How can I create the average and median number of tickets created per...
2019년 7월 31일에 게시됨 · Chen Shimon
11
팔로워
0
투표 수
9
댓글
Is it possible to apply a default set of filters when a dashboard is first loaded? Filters seem to be unapplied initial...
2019년 7월 29일에 게시됨 · Danny Koss
8
팔로워
1
투표
12
댓글
Most of our valuable data requires metrics that have more than 1 tag. Is there a way to create a metric to pull # of t...
2019년 7월 24일에 게시됨 · Maddi
4
팔로워
0
투표 수
5
댓글
Hi all, Looking to create a report in Explore that will show how many assigned tickets are still open at the end of ...
2019년 7월 03일에 게시됨 · bill cicchetti
4
팔로워
0
투표 수
6
댓글
Hi, I am trying to build two custom metrics, which display AVG Tickets Created per Day – one for THIS Month and one for...
2019년 6월 21일에 게시됨 · Marcel
3
팔로워
0
투표 수
2
댓글