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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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Hey! We're looking for a possibility to display average individual reply time.That means the average time between the ti...

2019년 3월 01일에 게시됨 · Maksims Svjastins

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In Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explo...

2019년 1월 09일에 게시됨 · Stacy Win

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In Explore can you create a Month To Date This Year (MTDTY) and Month To Date Last Year (MTDLY) time based metrics?  Try...

2019년 5월 21일에 게시됨 · James Molina

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Hello Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore? ...

2019년 5월 16일에 게시됨 · Uri Flores

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Hi guys,   I'm having a lot of trouble trying to find out how many replies each of my agents does per day. I can find ...

2019년 4월 26일에 게시됨 · Matt Bertulli

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Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalat...

2019년 4월 17일에 게시됨 · Marcel

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Hello, I'm trying to set up a stacked bar chart where every column/row adds up to 100%, in order to visualize proportio...

2019년 4월 16일에 게시됨 · Josue Velasquez

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Sometimes customers rewrite us when the ticket was closed and it creates a follow-up ticket. In some cases, it's about a...

2019년 2월 26일에 게시됨 · Chloe

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I have a tag that signifies whether my tickets were escalated to Jira. I want to create a dashboard that helps my team c...

2018년 12월 26일에 게시됨 · Melissa Kibrick

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Hello, I would like to add a drillthrough for my datas. I'm displaying number of tickets in a certain state per day and...

2018년 12월 11일에 게시됨 · Pauline Raballand

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