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Q&A - Reporting and analytics
Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.
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Hey! We're looking for a possibility to display average individual reply time.That means the average time between the ti...
2019년 3월 01일에 게시됨 · Maksims Svjastins
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In Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explo...
2019년 1월 09일에 게시됨 · Stacy Win
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In Explore can you create a Month To Date This Year (MTDTY) and Month To Date Last Year (MTDLY) time based metrics? Try...
2019년 5월 21일에 게시됨 · James Molina
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Hello Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore? ...
2019년 5월 16일에 게시됨 · Uri Flores
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Hi guys, I'm having a lot of trouble trying to find out how many replies each of my agents does per day. I can find ...
2019년 4월 26일에 게시됨 · Matt Bertulli
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Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalat...
2019년 4월 17일에 게시됨 · Marcel
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Hello, I'm trying to set up a stacked bar chart where every column/row adds up to 100%, in order to visualize proportio...
2019년 4월 16일에 게시됨 · Josue Velasquez
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Sometimes customers rewrite us when the ticket was closed and it creates a follow-up ticket. In some cases, it's about a...
2019년 2월 26일에 게시됨 · Chloe
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I have a tag that signifies whether my tickets were escalated to Jira. I want to create a dashboard that helps my team c...
2018년 12월 26일에 게시됨 · Melissa Kibrick
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Hello, I would like to add a drillthrough for my datas. I'm displaying number of tickets in a certain state per day and...
2018년 12월 11일에 게시됨 · Pauline Raballand
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