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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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Dear Customers, We are excited to launch AI agents and preview the upcoming launch of automated resolutions! For ease of...

2024년 4월 25일에 게시됨 · Shawna James

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Welcome to the Product Feedback Topic for Zendesk Ai & automation! No one knows our products better than you, our user...

2024년 1월 08일에 게시됨 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

2024년 1월 08일에 게시됨 · Shawna James

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I would love to utilise the Advanced AI add-on that Zendesk has released. However, it would only benefit 20-30% of our a...

2024년 10월 20일에 게시됨 · Caroline Scott

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The feature being requested:   We are testing Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’).  We are ...

2025년 2월 20일에 게시됨 · Stuart French

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Background info:   Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’) are unable to handle relative date q...

2025년 2월 24일에 게시됨 · Stuart French

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I have set up various UltimateGPT Web Crawler Knowledge Sources.  Most work OK.  However, I have set up one that points ...

2025년 2월 19일에 게시됨 · Stuart French

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It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users. A pote...

2025년 2월 18일에 게시됨 · Bruno Gabriel

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In wanting to use the data within the unresolved questions within a bot flow,  I am suggesting a few improvements: Ther...

2024년 8월 27일에 게시됨 · Reshma Patel

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When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be ...

2025년 2월 05일에 게시됨 · Lindsay Lebensohn

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