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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2024년 6월 13일에 게시됨 · Leo Ostigaard

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2024년 12월 16일에 게시됨 · zAdrian

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Hello,   I would like to be able to link to -- and subsequently return from -- a separate block of steps, from within th...

2024년 11월 19일에 게시됨 · Jason Kriegel

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We would like to increase the number of automated solutions by effectively addressing the unresolved conversations.    F...

2024년 11월 01일에 게시됨 · Stefan Brunner

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Hi,Feature Request: Data for "Summarize Ticket " to be available in Explore, for reporting. There are several different...

2024년 2월 16일에 게시됨 · Izabella Hammar

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2024년 10월 24일에 게시됨 · Nikki Goodson

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Currently the AI functionality does not work on internal notes.  Our internal stakeholders (Sales team) are set up as Li...

2024년 10월 18일에 게시됨 · Natasha Alkimos

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Allow US to easily use resolved ticket data to identify common queries and resolutions. This data can serve as a rich re...

2024년 10월 04일에 게시됨 · Rush Order

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It appears that an internal comment deactivates suggested replies.  This is problematic because of years of automatons t...

2024년 9월 14일에 게시됨 · Martin Sachs

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We really like the new AI bot capabilities, especially how it can create a brief answer from our help center and link to...

2024년 9월 03일에 게시됨 · Mark Wiles

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