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Feedback - Zendesk AI and automation
Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2024년 6월 13일에 게시됨 · Leo Ostigaard
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2024년 12월 16일에 게시됨 · zAdrian
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Hello, I would like to be able to link to -- and subsequently return from -- a separate block of steps, from within th...
2024년 11월 19일에 게시됨 · Jason Kriegel
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We would like to increase the number of automated solutions by effectively addressing the unresolved conversations. F...
2024년 11월 01일에 게시됨 · Stefan Brunner
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Hi,Feature Request: Data for "Summarize Ticket " to be available in Explore, for reporting. There are several different...
2024년 2월 16일에 게시됨 · Izabella Hammar
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2024년 10월 24일에 게시됨 · Nikki Goodson
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Currently the AI functionality does not work on internal notes. Our internal stakeholders (Sales team) are set up as Li...
2024년 10월 18일에 게시됨 · Natasha Alkimos
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Allow US to easily use resolved ticket data to identify common queries and resolutions. This data can serve as a rich re...
2024년 10월 04일에 게시됨 · Rush Order
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It appears that an internal comment deactivates suggested replies. This is problematic because of years of automatons t...
2024년 9월 14일에 게시됨 · Martin Sachs
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We really like the new AI bot capabilities, especially how it can create a brief answer from our help center and link to...
2024년 9월 03일에 게시됨 · Mark Wiles
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