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Feedback - Zendesk AI and automation
Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.
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It would be incredibly helpful to have an AI review all tickets related to an organization, specifically to identify: W...
2024년 5월 08일에 게시됨 · Trent Upton
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To clear the response you can begin typing…but that does not work if you are holding the shift key to start the sentence...
2024년 6월 12일에 게시됨 · CHRISTINA GRIES
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Enable article suggestions in triggers for more articles, particularly Indonesian, Hindi, and Vietnamese. Increasing...
2024년 6월 10일에 게시됨 · Monica
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2024년 5월 20일에 게시됨 · Aaron Doane
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Hi Team, One of my customer wants to be able to expand answers just like concise option we have in generative ai. Can ...
2024년 1월 03일에 게시됨 · Sushmitha Satish
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We see customer confusion in scenarios where: The client's issue requires the agent's involvement the bot generates an...
2024년 5월 10일에 게시됨 · Viachaslau
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Could we explore the possibility of setting up custom alerts for chatbot issues that hit a specific threshold? For examp...
2024년 4월 29일에 게시됨 · Jham Bernardino
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Request to allow us to update the Answer Bot chat badge photo from the standard ZD chat bubble icon
2024년 4월 26일에 게시됨 · Eric
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Macro Suggestions doesn't work when Bulk Update is used on tickets. An example of the scenario: One-off Bulk Update of ...
2024년 3월 27일에 게시됨 · Andrew Lee
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Currently it is only possible to set a ticket automation reminder by hours or days, I'd like to be able to set a certai...
2024년 2월 07일에 게시됨 · Rene Goertzen
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