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Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

2025년 1월 29일에 게시됨 · Renz Belardo

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It would be incredibly helpful to have the ability to leave notes or memos within Tasks. This feature would allow admins...

2024년 11월 19일에 게시됨 · Sierra Burris

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This functionality will help to reduce manual work while creating a monthly schedule for the team. Since every country h...

2025년 1월 16일에 게시됨 · Kristina S.

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This functionality will gives manager and planners the ability to track when the requests were made, including the speci...

2025년 1월 08일에 게시됨 · Joanne Atilano

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It would be a neat feature is we can assign codes or reasons that are relevant only to a particular location. Allow or r...

2025년 1월 08일에 게시됨 · Joanne Atilano

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The feature is a crucial functionality in the systems that track and record actions, changes, and updates that are made ...

2025년 1월 08일에 게시됨 · Joanne Atilano

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 It would be a neat feature to the system or tool to have accrual and distribution of Paid Time Off (PTO) for employees....

2025년 1월 08일에 게시됨 · Joanne Atilano

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The free draft option in Zendesk is a really good addition and super helpful, especially with new hires.    The struggle...

2024년 4월 03일에 게시됨 · Nick I.

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Hi, the system should detect when there are no cases in the queue and change agents status to sometime like “quiet time”...

2024년 12월 12일에 게시됨 · Mariana

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I would like to have the allowing task lock to be permission based on a role and not in the account settings.

2024년 12월 02일에 게시됨 · DesireeRichardson

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