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Feedback - Zendesk WFM
Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.
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As a team lead, wfm manager, or operations manager, I would like to be able to edit an agent's wfm status live time rath...
2024년 8월 14일에 게시됨 · Monica
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As a team manager, I would like to receive a notification if one of team members has been out of adherence for a period ...
2024년 8월 14일에 게시됨 · Monica
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I would like for agents to be able to see their own data in WFM and admins to be able to select to add goals and/or anon...
2024년 8월 14일에 게시됨 · Monica
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I would like to set a scheduled CSV export where the recipient could be a role/custom role, group, or team. There would ...
2024년 8월 14일에 게시됨 · Monica
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I have created a couple of automation to alert supervisors and agents whenever they are clocked as untracked for 10 minu...
2024년 7월 28일에 게시됨 · MazMaz CHAHINE
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We have a large percentage of general question emails that have a SLA of 72 hours. We would like to use the forecast too...
2024년 7월 22일에 게시됨 · ITSM Admin
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Tymeshift staffing forecast is based on Erlang C model. It effectively determines staffing needs for chats or phones wit...
2024년 5월 20일에 게시됨 · Amanda Madison
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
2024년 6월 17일에 게시됨 · Aaron Doane
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Hi Zendesk Team, the report that you are having for agent-attendance is excellent and it is showing us the needed inform...
2024년 6월 06일에 게시됨 · Francisco Hidalgo
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Zendesk team, I built a job to extract data from Tymeshift to our BI infra. However, most of the time I request the f...
2024년 5월 27일에 게시됨 · Jasper
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