Mark Fly
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Indeed. How can I close a ticket that has no response if I can not fundamentally see if the email bounced? If the EU does not respond that is one thing I can accept. I am actually so surprised you ...
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We have been without this much needed feature for over 3 years now after using it successfully in the old Web Portal. It is very unfortunate that the only option is to utilize the API to accomodate...
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Howdy Nicole So I would still be tied to Insights but it woudl be a "fresh" account?
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Hi, With over 6 years of data there is a lot to be concerned with here. One item., Insights reports do not get migrated, particularly. Would we be able to have access to the "old" stats/reports? Th...
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Any update on Mutlibrand and SSO?
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We have chat accounts for customer service, and marketing just added tidio chat for the sales on our main website. I would think we could add another widget for that main site using Zopim that woul...
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This exact ( well almost) function used to be in place with the old Web Portal and was extremely useful when providing feedback to our development team. We find ourselves with hundreds of articles ...
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Howdy! We use the Hub and Spoke process for many reasons as the 3 end user/client facing products are completely different. Would I be able to have chat accounts for each product? We cant use the...
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If you already have separate brand desks that were to be combined with a "hub" account, is it now possible to designate one as the main or master account and attach the second, third ones as a "bra...
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Any changes in regards to SSO since May? Specifically, can I segregate the Help Centers? I cant have users from one have access to another for example. Or has another solution come about? Dig it.