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Kristin Woodard

https://www.linkedin.com/in/kristin-woodard-99745a28

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    Kristin Woodard님이 에 댓글을 입력함

    Rebecca, With the new "Guide Manager" permissions in the agent profile toggled on, you can now allow your agents to view the forms in the guide using the url switch "preview_as_role=end_user" witho...

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    Kristin Woodard님이 에 댓글을 입력함

    Daniel has a great point! For those that do not use conditional fields in their forms, the web widget is a completely viable option! Unfortunately, we use conditional fields heavily in order to mak...

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    Kristin Woodard님이 에 댓글을 입력함

    Tyler, Try adding the following to the top of your "New Request Page" in your portal. It's not pretty (a dialog will pop up asking if you really wanted to be re-directed) but at least it stops the ...

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    Kristin Woodard님이 에 댓글을 입력함

    Hi folks, I am following this thread since when I first began setting up my instance, I felt this would be a beneficial feature. While it would still be "handy" I have gone an alternate route for t...

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    Kristin Woodard님이 에 댓글을 입력함

    I am looking for this too! I have tested "setmore", which would have been perfect - except it does not create tickets (even though it has a Zendesk add in). Use Case: Internal IT group, with teams ...

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    Kristin Woodard님이 에 댓글을 입력함

    Hello All! Do we have any ETA on when the Dev/Bugfix issues with the tabular data on the report dashboard not displaying?

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    Kristin Woodard님이 에 댓글을 입력함

    We have utilized the "Preview as role = end user" URL switch, however, it requires the agent to have admin status on our Zendesk Instance. This switch is actually referring to the preview state an ...

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    Kristin Woodard님이 에 댓글을 입력함

    Chris,  You can use /n (New Line) in your string. Please see the "try it" at W3 Schools (my favorite resource) http://www.w3schools.com/js/js_strings.asp the section on "escape characters" should h...

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    Kristin Woodard님이 에 댓글을 입력함

    @ Christopher - the document submit is already part of the process coded by the Zendesk Platform, you are basically just "hijacking it" and performing an action when the process kicks off, just as ...

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    Kristin Woodard님이 에 댓글을 입력함

    This worked Great - with the exception of the fact that it only turned off display for the selector, not the entire div. I ended up going up one level which removed the entire div, including the la...