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Jonathan Nathanson

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    Jonathan Nathanson님이 에 댓글을 입력함

    Hi Jessie - I'm afraid I have found your comment pretty unhelpful. I know Zendesk fairly well, and even I am struggling to find out how to do what you suggest. What option on the drop-down for cond...

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    Jonathan Nathanson님이 에 댓글을 입력함

    Hi all, Bit of a tip - the liquid template holder has been updated to perform this functionality. Instead of using {{ticket.subject}} as recommended above, you should use {{ticket.title}}. Here's a...

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    Jonathan Nathanson님이 에 댓글을 입력함

    Hi Christian, I think there are some really obvious things you guys should do for formatting both Help Centre posts and ticket comments. For a start, your documentation should have a comprehensive...

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    Jonathan Nathanson님이 에 댓글을 입력함

    Hi, I'd like to add to this. Tracking how many licenses are in use is a nightmare. I've had to build my own web application to query the API and help me manage our users and licenses, because the Z...

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    Jonathan Nathanson님이 에 댓글을 입력함

    I agree with everything you say in this article, including phasing Markdown out in future.  HOWEVER there is a glaring omission here. You do not support RTF when submitting ticket comments via the ...