Maggie Ungerboeck
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총 활동 수382
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마지막 활동
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회원 가입일:
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수3명
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투표 수48
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수신 설정 수166
활동 개요
Maggie Ungerboeck님의 최근 활동-
Maggie Ungerboeck님이 에 댓글을 입력함
Hi Chris, Do you know what level Guide plan you are on? The Lite plan lets you manage access for public and signed in (registered) users but the Professional and Enterprise plans lets you manage ac...
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Maggie Ungerboeck님이 에 댓글을 입력함
Hi Marie, You are correct that user segments give permission to view those articles where the user segment is assigned so then by default, any users not a part of that segment do not have access. ...
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Maggie Ungerboeck님이 에 댓글을 입력함
Hi, There isn't a way to do this by default in Zendesk but if you have some coding expertise or have access to a developer, there is a solution that may work for you: https://support.zendesk.com/hc...
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Hi, We've enabled alias' (https://support.zendesk.com/hc/en-us/articles/360035199034) so our customers can use whatever user name they would like in the community. This might get you close to what ...
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Hi Bryan, We use user segments, and I've found then to be pretty easy to manage. Users inherit the tags from their organization so you can add the tag assigned to the segment to the organization an...
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Maggie Ungerboeck님이 에 댓글을 입력함
Hi Bryan, There are a lot of different ways you can approach this and they all come with their own pros and cons. I think some questions to consider are: How long do you need to support the two ve...
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Hi Yaniv, First thing I'd suggest checking is if the tags on the organization for the user that is getting included after you save match the tag(s) you have set for the user segment. The user inher...
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Maggie Ungerboeck님이 에 댓글을 입력함
Hi, Are the articles you are trying to link to at a published status? For them to show in that third tab, they do have to be at a published status. Do you also use any other languages in your help ...
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Hi Liz, Yes, you can make it work this way - it's sort of how ours is set up. You assign tags to the accounts you set up that match the user segment you created and assigned to the articles. When e...
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Hi Blair, We used tickets to manage content creation. We have our content creation team set up with their own roles in Zendesk so our tickets don't interfere with our Client Care Team. This allows ...