Daniela Catarino
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총 활동 수38
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마지막 활동
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투표 수8
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수신 설정 수20
활동 개요
Daniela Catarino님의 최근 활동-
Daniela Catarino님이 에 댓글을 입력함
I'm trying to estimate how many times the tickets that were solved by the Answer Bot were reopened, is there a specific report for that, or do I simply build a report on Gooddata using the attribut...
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Hi Toby, Not sure if you're still looking for examples, but I'd like to give my feedback on a couple of apps that I thought could be extremely helpful to solve our problems with multiple conversati...
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Thanks for the suggestion Mike, that worked out for us. I've read today that there's a feature (Guide Bulk Article Actions) being launched that will allow people to do this kind of bulk updates wit...
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Hi, Is there a way to configure the articles that the Bot can show not based on labels but rather based on the section of the articles? We're a marketplace, so we work with 2 different segments of ...
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Hi Tobias, Yes, I've also wondered if it might have something to do with the APPs, especially since they made changes to these back in March, which is when we started noticing the slowness... We cu...
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Same here, our teams have been complaining of Zendesk being much slower recently. We've tried cleaning cookies, different browsers, less tabs open, nothing seems to work. This has created problems ...
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Andrea, I tried your tip to change the order of the fields and it worked beautifully for the Subject and the Description (thank you for that). However, the field 'Suggested articles' is still appea...
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Hi Jessie, Is there already a Product request that we can follow to know when this is going to be live? Zendesk's own Helpform has the subject and description as the last fields to fill, which make...
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@Aaron, thanks for the tip! That will do for the moment, though it would be great if in the future we could customize this a bit more...
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@Aaron, I completely agree, the most important thing about the CSAT surveys is for customers to answer them. That being said, and though we agree with the simplicity logic of Good/Bad answers, we d...