Jacob J Christensen
Currently Senior Platform & Automation Consultant at Jabra. I have worked as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
-
총 활동 수2190
-
마지막 활동
-
회원 가입일:
-
내가 팔로우하는 사용자 수9명
-
나를 팔로우하는 사용자 수15명
-
투표 수1077
-
수신 설정 수645
댓글
Jacob J Christensen의 최근 활동-
For anyone who need to have light-agents submit requests from a Help Center, the work-around I've found is to use the Zendesk Web widget to display the form. Instead of the New ticket tab in Zendesk.
-
Hi Ramin, That sounds like something I would like to pursue, I am not a developer though, so my understanding is limited to pretty simple operations like setting language :-) The script I got throu...
-
Hi, We support 5 languages in our Help Center and would like to have the Web Widget form locale behavior to match HC behavior - so when Danish is selected in HC the web widget is also Danish. Defau...
-
Hi Jessie, Thanks! I was wondering if there was some way to work around this behavior to allow some specified set of light-agents to submit a HC form and bar them from the Zendesk. I'll look into o...
-
Is it possible to allow access to the Submit a request page for light agents? I have a HC set up in my sandbox and when I (as a light-agent) click the Submit a request link I'm redirected to the Ze...
-
Hi Christina, Tags need to be created by an admin before agents can start using them. Or if your agents are also admins, there's a check-box you can tick, so they can create new tags on the fly. ...
-
Hi Sam, It has been a while since I last messed around with custom metrics, so I could be a bit off, but I think you could create something simpler, like: SELECT COUNT(Ticket Updates,Ticket Text Fi...
-
Thanks Sergui!
-
Hi Sergui, Thanks a lot for the clarification! For our current needs it seems the Zopim widget is sufficient, but who knows what future needs may come. What about styling and language options for t...
-
Hello, I'm trying to decide if I should use the Zopim Widget or Zendesk's Web widget, can you provide some pro and cons, or arguments for choosing either? Sorry if this falls outside of the scope o...