Jacob J Christensen - Cloudhuset A/S
I work as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
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Jacob J Christensen - Cloudhuset A/S의 최근 활동-
Hi Colin, Thanks for chipping in! Those are some good points! Have you tried out any of the different Dashboards, besides Duckboard? On the surface they all look pretty similar, but there must be d...
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Hi Martijn, That's a really cool trick! Thanks for sharing! I've tested it in my sandbox and it works for the most part, but the name doesn't update before the "Notify requester of received request...
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Hi Chris, Have you tried to resubmit your basic authentication info (username/password)? From the message on your screenshot this seems to be the issue - it can't authenticate you. Are you using...
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@Robbert: Thanks a bunch! This is awesome, just what I've been looking for! @Amy: Thanks for the variations and comments, also very helpful!
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Hi Vincent, I'm also waiting for it to appear, as a new tab to the right of the Agent Activity tab as Colin mentioned. Zendesk Support tells me that not all projects have migrated to SLAs, they c...
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Thanks Colin! I removed a policy yesterday, but I do have tickets currently that have the remaining SLA policy as active. Unfortunately still no SLA tab on Insights - View Only. I will contact s...
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This all sounds very interesting, could you please update the article with directions on how to find the SLA Dashboard? I have had a (one) policy set up for some time (and I'm on the Enterprise pla...
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Hi Justin, Thanks for creating the matrix ;-) It helped me out!
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I stand corrected! The language IS detected from the language identifier in the url! My mistake, I think, was to re-use an existing end-user account (e-mail) when testing forms in different langua...
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Hi, I am in the process of adding multi-lingual forms to our Help Center, the forms are translated and all appears well in that regard. However, I had assumed that the language indicator in the H...