Jacob J Christensen
Currently Senior Platform & Automation Consultant at Jabra. I have worked as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
-
총 활동 수2189
-
마지막 활동
-
회원 가입일:
-
내가 팔로우하는 사용자 수9명
-
나를 팔로우하는 사용자 수15명
-
투표 수1077
-
수신 설정 수645
댓글
Jacob J Christensen의 최근 활동-
Hi Ali Madlool, That sounds interesting, could you maybe elaborate a bit on what you have in mind? Are your end users/requesters part of your slack workspace?
-
Hi Tracy, Welcome to the community! 👋 I assume when you say original group, that you mean the group it is already assigned to? You should be able to achieve this using a trigger with the following ...
-
Thanks, Eugene Orman!I've added a note and linked to your comment in the post.
-
Hi Haaji SB That comment was explaining how this trigger works (at ticket creation): You can use the same condition (Priority is -) to have the trigger skip any tickets that already have a priorit...
-
Thanks Ben, it makes sense 👍
-
Hi Lester Gaddy I suspect that what you're seeing is that you have defined your target in business hours, but the Next breach value is always displayed (as I recall) in calendar hours. This articl...
-
Hi Ofer, The trigger conditions (see below) will fire the action for all new tickets unless there already is a priority set.
-
With these two conditions Ticket is created Priority is - Any tickets that already have a priority set will not be changed. You could also start with something other than "Normal", of course, age...
-
☝️ with this, SLA's should kick in from ticket creation.
-
Hi Ofer, There is a lot of flexibility available in regard to SLA's. In your case I would recommend having a trigger set a default priority at ticket creation. For example: Conditions (all) Ticket...