Jacob J Christensen - Cloudhuset A/S
I work as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
-
총 활동 수2182
-
마지막 활동
-
회원 가입일:
-
내가 팔로우하는 사용자 수9명
-
나를 팔로우하는 사용자 수15명
-
투표 수1061
-
수신 설정 수644
댓글
Jacob J Christensen - Cloudhuset A/S의 활동에 대한 투표 수-
Will visitor data from Guide/Help Center/Web widget/SDK, including search be available in Explore? When I need to report on things like Article discoverability (the percentage of searches that su...
-
A big +1 from me on this....would be really really awesome!
-
There's a well kept secret way to assume the identity of other users, not sure if it will work with chat, but give it a try. 1) Go to the old Zendesk user interface: https://your-domain.zendesk.com...
-
I almost gave up on the Zendesk-Slack integration because I wanted only notifications on very specific ticket creations, and that didn't seem possible. The "Slack Ticket Trigger" will not allow mo...
-
This is truly exciting stuff!I don't see it addressed here, but rumor has it that the Answer Bot only works with the English language, is that true? If yes, when can we expect to see more languages...
-
Hi Tilly, You're in luck, there's a ton of useful resources available in this community. I've recently been messing around with Help Center Theming, so I have a small collection of links to article...
-
I just tested Wes' solution and it works beautifully for me. @JoeI suspect something isn't being dropped in its proper place, so let me explain how I did it. Copy Wes' article.html and insert it ...
-
I agree, these particular shortcuts, and the inability for us to modify them, prevents most non-US agents from taking advantage of this otherwise awesome feature. Surely some more generic key combi...
-
Good points Dan, I agree completely 👍 +1
-
Just from experimentation (I don't see it in the docs), it appears that locale:en-us will filter to show only US English articles locale:da will filter to Danish articles.