Jacob J Christensen
Currently Senior Platform & Automation Consultant at Jabra. I have worked as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
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Jacob J Christensen의 최근 활동-
How to report on agent updates in Explore (when Agents have been downgraded to End users)?
The issue The standard recommended approach when an agent leaves your Zendesk, is to downgrade them to the End-user role and suspend that user. This has an impact on historical data in Explore, ho...
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Notify Slack when a new post has been added to a community topic (using Zapier)
So you want to notify your team in Slack whenever there's a new community post in your Help Center. This tip shows you one way of achieving this using: A Zendesk user that has subscribed to the to...
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Push notifications from Zendesk to Slack
The official Zendesk-Slack integration is very powerful, offering out-of-the-box two-way communication in a stylish way, but sometimes you just want a simple notification setup. I hope this guide i...
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Let the Banned visitor list be searchable for every entry
답변함For over a year at our office we were unable to see when our web widget was available for chat. Turns out that someone had added our IP to the banned visitors list. This should have been easy to de...
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Is there an abbreviated way to display for example the name of the month?
In Insight we can select which Display Label to output the month attribute in - short/long/number etc. I find the full month name takes up to much space and limits the intended detail, when there i...
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Proposal for a simple multilingual content creation workflow
Background We do Customer Service for our online and physical store customers in 4 countries - Denmark, Sweden, Norway and Finland. We want to take advantage of self-service options using Help Cent...
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How to show article labels as tags on articles
Wes Drury did all the work on this, I'm merely writing up a how-to for Swag rewards ;-) Would you like to have your article labels visible to end users as tags*? Sure you do, why else would you be ...
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Ability for agents to change the title of a chat (while chatting)
답변함With many concurrent chats running it can be hard to navigate conversations that are all similarly named...Chat with Sam, Chat with Jane. ...and even more important when following up on tickets aft...
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Send a holding message to requesters who have waited more than 8 business hours
Christmas is our peak season, we have to scale up on the number of agents (about 4-6x normal volume) to handle the increase in tickets, but we invariably will have longer handling times. This Chris...
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How is the site visitor country identified?
답변함It's always a thrill to see the impact of a recently delivered newsletter on the Zopim site visitor visualization page. The above is one such moment where visitors are grouped by country. We operat...