Karsten M. Jensen
Project Manager @ One.com
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Karsten M. Jensen님의 최근 활동-
Karsten M. Jensen님이 에 댓글을 입력함
Bump. Still every interesting for us to get this feature in the API.
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Karsten M. Jensen님이 에 댓글을 입력함
We also need this functionality in the chat with departments supporting nine countries with different holidays. It is very inconvenient and risky to manually close and open on specific days, which ...
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Karsten M. Jensen님이 에 댓글을 입력함
Bump! A very desired feature.
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Karsten M. Jensen님이 에 댓글을 입력함
Bump! A much needed feature.
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Karsten M. Jensen님이 에 게시물을 만듦
Rating request using Chat Conversations API
예정됨Hi, We wish to request an API endpoint that triggers the "rating request". We're building our own chatbot and need to be able to invite visitors to rate the chat. The endpoint should perform the sa...
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Karsten M. Jensen님이 에 댓글을 입력함
Hi everyone, I'm trying to look up the count of tickets/chats that have two (in this case) specific tags. Reading the comments made me try: SELECT # Tickets WHERE (SELECT IFNULL((SELECT # Tickets w...
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Karsten M. Jensen님이 에 게시물을 만듦
Zendesk Chat API transfer to agent
답변함Hi, We would like to request the possibility to transfer an ongoing chat to a specific agent using your Chat API. We see quite a lot of visitors leaving the chat by mistake, or who come back later,...
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Karsten M. Jensen님이 에 게시물을 만듦
Shortcuts usage count
Hi, We would like to see statistics for shortcuts, primarily "Usage count" as a new column under: /chat/agent#shortcuts This would help us priorities maintenance and improvements of shortcuts.
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Karsten M. Jensen님이 에 댓글을 입력함
Hi Jupete, We are interested in using the Community in the Zendesk Guide, but we do not want to use Zendesk Support (Tickets), and I have doubts as to whether it's possible to have one without the ...
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Karsten M. Jensen님이 에 댓글을 입력함
Is it possible to use Community and User profiles without using Zendesk Support (tickets)?