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Marga Obrador A

Global Client Services - Netquest

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    Marga Obrador A님이 에 댓글을 입력함

    Hi Gab Thank you very much! I am reviewing the data thanks to these new metrics and I wanted to know if I have a way to get the average of the first time this Ticket field has been modified to the ...

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    Hi Gab  Thank you very much for this! it helped me to get closer to the desired data. with this, what I would need is to be able to get the average (in minutes) since a ticket was created until it ...

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    Marga Obrador A님이 에 게시물을 만듦

    timestamp - update tickets according to custom ticket fields

    Hi team! I am trying to get times (min) since a ticket is updated from a custom ticket variable. In this case, I have a "step" variable that determines what state the ticket is in (within the Pendi...

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    Marga Obrador A님이 에 댓글을 입력함

    Hi Chandra Robrock Many thanks for your help on this! it works perfectly :) 

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    Show tickets not updated for the last month - Explorer

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    I am trying to create a query in which: - show me those tickets that are open and there has been no update in the last 3-4 weeks. I am trying to apply a date filter, to exclude them, but it only sh...

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    Marga Obrador A님이 에 댓글을 입력함

    Hi Pedro Rodrigues  Thanks for your help on this! :) 

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    Marga Obrador A님이 에 게시물을 만듦

    Triggers and OOO

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    Hi team!  I'm trying to check the triggers created to assign tickets to certain agents automatically. I want to be able to see how to make them not apply if the agent is OOO. Is there any way to co...