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Melissa Frechette

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Melissa Frechette의 최근 활동 최근 활동 투표 수
  • List Reporting

    Hello Zendesk! I have been struggling for weeks trying to see if I can create a report list on the non-solved tickets. For instance, I want to print a CSV or PDF with all pending tickets to include...

  • How can I create IVR for outside business hours?

    How can I create IVR for outside business hours? For example, outside of business hours I would customize a message stating we are closed. To leave a message press 4, or to get a text back press 3,...

  • Customer Satisfaction via SMS

    답변함

    How can I send customer satisfaction survey via SMS? Most of our interaction is through phone and we are not looking into asking for emails.  Can Zendesk identify if the end-user phone supports SMS...