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Owen Greenberg

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    Owen Greenberg님이 에 게시물을 만듦

    Ticket Tags in Chat Engagements Dataset

    Hi team, Can we get Ticket Tags added to the Chat Engagements dataset, the same way they're in the Calls and Tickets datasets? Here's a use case: we report on mandatory field values of the ticket f...

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    Add TITLECASE function

    Hi team. I see you have "UPPERCASE()" and "LOWERCASE()" functions available for custom attributes and metrics in Explore, but not "TITLECASE()". I'd like to turn `text THAT IS like this` into `Text...

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    Owen Greenberg님이 에 댓글을 입력함

    All I've got is a janky workaround, and you're probably not going to like it. If you don't want to spend a long time on this, make your dashboard time filter highly visible so that people can see t...

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    Thanks RJ. I came to the same conclusion on my side, but wanted to be sure before I submitted a feedback post. Unfortunately, in this case, my Attribute 2 values are different depending on what Att...

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    Owen Greenberg님이 에 게시물을 만듦

    Sort table rows by metric while preserving row hierarchy

    Hi all, In a "Table" visualization, I'd like to be able to sort multiple attributes by a metric in a way that preserves their groupings. I've been trying every possible sort I can think of, but I c...

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    Owen Greenberg님이 에 게시물을 만듦

    Number of agents online at any given time bucket

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    Hi all, I'm looking for a way to report on the number of agents that were online during a given time bucket (e.g. within a given hour of the day). I can't find a way to report on this. Does anyone ...

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    Owen Greenberg님이 에 게시물을 만듦

    Update RegExp Implementation

    Hi all, Most RegExp implementations nowadays allow "\K" to reset the match and continue from a certain point - essentially a way to allow lookbehinds that aren't fixed length. However, using this s...

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    Owen Greenberg님이 에 댓글을 입력함

    Hi Adrian, Have you tried making a new metric for tickets solved within 7 days? It should look something like this: IF (DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"day") <= 7) THEN [T...

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    Owen Greenberg님이 에 게시물을 만듦

    Choose Filters that a Bookmark Affects

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    Hi all, Something that's been really frustrating me recently is this: I need to have certain filters stay at what the viewer selects after using a bookmark, but I can't figure out how to do this. T...

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    Owen Greenberg님이 에 댓글을 입력함

    Hillary Latham: to address your edit, I seem to now be getting this problem. Can I somehow divide by the total in the formula of the metric to fix this, or is this as close as we're going to get? ...