Arpan Nagdeve
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Arpan Nagdeve님의 최근 활동-
Arpan Nagdeve님이 에 댓글을 입력함
Hi Taiwo, Need some clarification, can you please share some more steps or screen shots to get better understanding on the problem?
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공식 댓글 Hi Anastasia/Yanko, Thanks for your feedback on adding new option to add permission on chat triggers under the roles. Currently we have no plans to update the existing implementation of roles in ch...
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Hi, We looked a bit further into the problem and it seems Access-Control-* headers were been added that's causing the failure. Is there any specific reason for adding these headers given our API d...
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Hi Maarten, Is there any snapshot that team can refer to, also is problem coming both on the agent and end user experience or only on the agent front.
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공식 댓글 Hi Prasanth, Currently we don't support sending proactive messages on the messaging product. Proactive messaging feature is currently scheduled to go live in H1 2023. As part of the release we'll o...
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Hello Everyone, We have started looking into this problem, and we intend to remove this inconsistency and align timezones on the transcript. We'll get back with a clear timeline soon on the resolut...
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공식 댓글 Hi Manikandan, You can explore adding static email id to CC & followers and once chat ends system will send the transcript to Ccs & Followers.
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공식 댓글 Hi Vitalli, Thanks for sharing the feedback, we don't have anything planned on this yet. I'll also get back in case there is a known work around on this.
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공식 댓글 Hi Rina, Thanks for sharing feedback and the product expectations around the "user has gone offline". We think messaging channel takes away the need for agents and end user been online we thought u...
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Hi Rina, As I can see you are already on agent workspace, on agent workspace we currently only support incoming chat and new messages. Chat operating hour start and end is no longer provided. For c...