Arpan Nagdeve
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Arpan Nagdeve의 최근 활동-
Amie BWe have to move Multi Agent support to H2 21, and we intend to release the same in this year.
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Packlink Shipping SLWe have full parity in terms of functionality around routing on agent workspace, we would like to know more on the exact use case that's breaking. Can you raise a support ticket...
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Hi Jay, We intend to support multi agent conversation on the agent workspace, it's part of our committed roadmap and it should be live in H2 21.
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Kamolchanok Jittrepit until chat ends transcript is not indexed by the search, so it's not possible to search while chat is ongoing
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Jee Han, Let us know through a support ticket whether your disconnection issue is resolved.
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Hi Jordan, We have a fix available for FRT which is under an EAP, same can be enabled for your subdomain please reach out to your account manager or create a ticket for us to enable the fix. We int...
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Barbara, SLA work is under discussion we still don't have a concrete timelines on the same, from feature perspective customers can now measure FRT for messaging conversation from explore.
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Hi Olivia, We recently synced the avatar image for agent workspace customers between chat and support profile, but you are right that we still need to sync up the chat display name with the support...
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Hi Priscilla, We reviewed the sound settings and enabled the ones which are most widely used, as of now we are not planning to enable sound notifications for the rest 3 options mentioned by you. An...
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Hi,Chat conversations API will continue to work for messaging in agent workspace. Few callouts a) A chatbot built using CCAPIs will not be invoked automatically once you enable messaging experience...