Arpan Nagdeve
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Arpan Nagdeve의 최근 활동-
공식 댓글 Hi Manikandan, You can explore adding static email id to CC & followers and once chat ends system will send the transcript to Ccs & Followers.
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공식 댓글 Hi Vitalli, Thanks for sharing the feedback, we don't have anything planned on this yet. I'll also get back in case there is a known work around on this.
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공식 댓글 Hi Rina, Thanks for sharing feedback and the product expectations around the "user has gone offline". We think messaging channel takes away the need for agents and end user been online we thought u...
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Hi Rina, As I can see you are already on agent workspace, on agent workspace we currently only support incoming chat and new messages. Chat operating hour start and end is no longer provided. For c...
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Hi Khajik Khajadourian, As you pointed out currently we don't support the functionality of display name on support groups, would be keen to understand why we need separate display name in your case?
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Hi Jeni, On agent workspace, we are solving this problem to some degree, there is no concept of agent leaving the chat, once an agent ends the chat, the session ends but on the end-user side they s...
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Hi Krista, You can use the guide events in the interaction history for the problem statement that you shared. Once enabled agents will see the following guide events in the interaction history read...
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Hi Barbara, The first response time feature is not GA yet and is currently gated under a flag, you can reach out to us via support and we can enable the fix and guide you on steps for you to build...
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Hi Hannah, Chat and Messaging conversations are 2 distinct offering and thus attachments works differently. On chat both agents and customers can upload attachments, where as for messaging we only ...
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Hi, Support for admins to change agent status is still not prioritised on our end. As mentioned by Ramin and Amy earlier we are focusing on the Agent Workspace Experience but we'll continue to trac...