Audrey Ann Cipriano

1. Agent guide
2. Zendesk Support app for mobile
3. About the Zendesk Support mobile app

Hi Movable Ink thanks for reaching out! Unfortunately, reporting on agent's log in through the mobile app is not possible as of today. We can only report on last/most recent login data here: How do...

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• Audrey Ann Cipriano
• 만듦 2023년 07월 17일 06:31
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1. 커뮤니티
2. Zendesk Suite Q&A
3. Priority of tickets - triggers

You're welcome, Catherine! :) 

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• Audrey Ann Cipriano
• 만듦 2023년 07월 16일 22:01
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1. 커뮤니티
2. Zendesk Suite Q&A
3. How can I add internal notes in bulk?

You're welcome, Sharon! :) 

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• Audrey Ann Cipriano
• 만듦 2023년 07월 16일 22:00
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1. 커뮤니티
2. Zendesk Suite Q&A
3. How can I add internal notes in bulk?

Hi Sharon Bare you can select tickets you want to update by ticking on the checkbox beside the tickets in your View. When you select one or more tickets, a toolbar appears at the bottom of the list...

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• Audrey Ann Cipriano
• 만듦 2023년 07월 14일 06:14
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1. 커뮤니티
2. Zendesk Suite Q&A
3. Can not login mobile application

Hi Dong Nguyen sorry you're experiencing this! May I confirm if you are following instructions in this article to access Support on mobile app? - I can't sign in to the Zendesk Support Mobile App

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• Audrey Ann Cipriano
• 만듦 2023년 07월 14일 06:02
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Trigger on reply from the requester

Hi Eric Lau the current user is not necessarily the requester, the current user in the condition refers to the last person who updated the ticket. So if we're referring to the conditions ticket is ...

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• Audrey Ann Cipriano
• 만듦 2023년 07월 14일 03:56
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1. 커뮤니티
2. Zendesk Suite Q&A
3. Priority of tickets - triggers

Hi Catherine Maddock welcome to our Community! :) There's currently no email domain condition when using our triggers, however, you can use our Organizations to map the specific email domain and th...

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• Audrey Ann Cipriano
• 만듦 2023년 07월 14일 03:29
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Trigger on reply from the requester

Hi Eric Lau welcome to our Community! When your requester replied to the tickets, the ticket status is set to open automatically by default.  You can maybe use the conditions Ticket is Updated, Cur...

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• Audrey Ann Cipriano
• 만듦 2023년 07월 12일 23:55
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1. Messaging
2. ...
3. Zendesk messaging
4. Activating messaging when migrating from Web Widget (Classic)

Hi Chen Ming welcome to our Community! :) You can definitely enable and disable Messaging depending on your needs, just please note the changes described above that will be happening on your accoun...

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• Audrey Ann Cipriano
• 만듦 2023년 07월 12일 23:48
• 1표

1. Agent guide
2. Ticket management
3. Managing tickets in bulk

Hi Kelly Schmiedeler welcome to our Community!The in-product function for updating tickets allows you to delete a maximum of 100 tickets at a time :)

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• Audrey Ann Cipriano
• 만듦 2023년 07월 12일 22:38
• 0표