Ben Van Iten
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Ben Van Iten의 최근 활동-
Hi Felipe, It is not possible to have an email address associated with a group in Zendesk. It is possible to have an address associated with a brand however. Given the plan level restrictions on mu...
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Greetings, If the issue is being caused by a light agent, we would encourage them to work from inside of the Zendesk instance instead of sending those via email. This will get around the sending li...
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Hi @..., I would recommend creating each domain as an organization within your instance of Zendesk. Then from there each time one of these users sends in a ticket, it will be broken down by those o...
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Hi Sara, This is a great question. Unfortunately this is not possible at this time. I would encourage you to post in our feedback forum (as it is more closely monitored by the product team than thi...
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Hi Greg, Triggers are only able to look at the current ticket in question, therefore unfortunately it isn't possible to use this functionality to evaluate how many tickets a customer has submitted ...
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Hi Aditya, The first thing I would do is add the groups you want to use, as you will not be able to map users to a group that does not exist already. Then from there, when you import agents you hav...
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Hi Dan, Are you still experiencing this issue? If I'm understanding you correctly, there might have been a service incident related to this but I'm not sure if we're on the same page. Are you sure ...
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Hi Ioic, Thanks for the update! I was going to also propose that you make each of those lines into its own custom fields so you can capture the customer's response to each individually but it sound...
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Hi all, Just chiming in with the Zendesk perspective. The reason why we generally recommend against doing these kinds of triggers, is all too often there are false positives. When I was a customer ...
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Hi @..., My apologies as I think I misunderstood originally. You are correct that this app does not support multibrand in a traditional way, besides the workaround that you mentioned. In this case ...