Ben Van Iten
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Ben Van Iten의 활동에 대한 투표 수-
Greetings Jozsef, The email address is the primary identifier for users in Zendesk, so the system will not allow you to have two users that share the same email address. This is a hard coded rule f...
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Hi John! Can I ask what channels you have enabled for your customers to contact you? You are correct that the Answer Bot API is used for the initial suggestions, but enabling Answer Bot doesn't nec...
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Hi Dan, Are you still experiencing this issue? If I'm understanding you correctly, there might have been a service incident related to this but I'm not sure if we're on the same page. Are you sure ...
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Hi Ioic, Thanks for the update! I was going to also propose that you make each of those lines into its own custom fields so you can capture the customer's response to each individually but it sound...
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Hi Greg, Triggers are only able to look at the current ticket in question, therefore unfortunately it isn't possible to use this functionality to evaluate how many tickets a customer has submitted ...
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Hi @..., My apologies as I think I misunderstood originally. You are correct that this app does not support multibrand in a traditional way, besides the workaround that you mentioned. In this case ...
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Hi all, Just chiming in with the Zendesk perspective. The reason why we generally recommend against doing these kinds of triggers, is all too often there are false positives. When I was a customer ...
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Hi Aditya, The first thing I would do is add the groups you want to use, as you will not be able to map users to a group that does not exist already. Then from there, when you import agents you hav...
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Hi @..., I would recommend creating each domain as an organization within your instance of Zendesk. Then from there each time one of these users sends in a ticket, it will be broken down by those o...
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Hi Felipe, It is not possible to have an email address associated with a group in Zendesk. It is possible to have an address associated with a brand however. Given the plan level restrictions on mu...