Brett Bowser

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Macros - Edit multiple groups without Global Access

Hey Jullian, Since the announcement is just about a year old, it has since been archived. I was able to grab a screenshot of the setting that is now available that Scott is referring to:  I hope t...

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• Brett Bowser
• 만듦 2023년 09월 25일 16:46
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Question - How can I import a deletion account reason so people get redirected to a page that shows the reason?

Hey Star,I'm not quite sure I understand your question. Can you clarify what you're trying to accomplish in your account?  Thanks in advance!

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• Brett Bowser
• 만듦 2023년 09월 25일 16:25
• 0표

공식 댓글

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hey everyone,Thank you all for taking the time to share your feedback with us! I'm pleased to share that starting on October 16, 2023, reply time SLAs for Messaging will be available for all accoun...

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• Brett Bowser
• 편집된 시간 2023년 09월 26일 18:49
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Ticket filtering and sorting

Hey everyone, we actually released new in-view filter options that should help you get what you're looking for. You can find out more information in the following article: Filtering tickets in a vi...

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• Brett Bowser
• 만듦 2023년 09월 20일 16:44
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Created vs. Resolved Dashboard

Thanks for sharing your solution Amie! 

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• Brett Bowser
• 만듦 2023년 09월 19일 15:16
• 0표

1. 커뮤니티
2. Account & Billing
3. Downgrade License - Ticket #11912864

Hey Zendesk Admin, Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our team can dig into this further and get you a response back as soon as possible. You'...

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• Brett Bowser
• 만듦 2023년 09월 19일 15:08
• 0표

1. Email
2. ...
3. How to solve issues with the email channel
4. How can I route tickets to groups based on the support address where they were received?

Hey Magnus, I've updated the link so you should now have access. Thanks for bringing this to our attention!

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• Brett Bowser
• 만듦 2023년 09월 18일 15:50
• 0표

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Thanks for jumping in to help with this one Ifra! Glad you were able to ge this working on your end David :)  

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• Brett Bowser
• 만듦 2023년 09월 18일 15:38
• 0표