Carl McDowell
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총 활동 수365
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수2명
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투표 수203
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플랜 수112
활동 개요
Carl McDowell님의 최근 활동-
Carl McDowell님이 에 댓글을 입력함
Hi Marib AldoaisThank you so much for alerting us to this issue! Our product development team has been made aware, but we are unable to offer a target date for resolution at this time.We encourage ...
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Hi MariaTo help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ca...
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Carl McDowell님이 에 댓글을 입력함
We have the following note in this API reference regarding the ticket comment:https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#bodies If you use body, multiple conse...
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Hi Mandy,While on Hold you aren't able to make a new outbound call, with a new ticket.But you can use the transfer option while on hold, to make an outbound call. This lets you talk with this perso...
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Carl McDowell님이 에 댓글을 입력함
Please create a ticket with support to have international calling enabled for your account, or if you want to keep the call costs lower and have a USA phone number in your account ensure you are se...
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Carl McDowell님이 에 댓글을 입력함
Hi Paul,To have an Azure user be created as an Agent or Admin you would need to pass the "role" attribute, and the custom_role_id if you want them to be any of the custom roles you make in your acc...
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Carl McDowell님이 에 댓글을 입력함
Hi Hannah,To help find the reason why your messages are not being sent, I've created a ticket for you as there are multiple possibilities on the reasons. Some of the common reasons: United States ...
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Carl McDowell님이 에 댓글을 입력함
Hi Philip,I am not having any issues using the app in my Zendesk account with Agent workspace enabled.And the app still appears to be supported.Can you confirm where you we advised that it is not s...
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Carl McDowell님이 에 댓글을 입력함
Hi CJ,The Product team have let me know the email file size limit is 64kb as mentioned on this announcement page:https://support.zendesk.com/hc/en-us/articles/4471491907866-Announcing-composer-enha...
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Carl McDowell님이 에 댓글을 입력함
Hi CJ,Let me try reaching out to the product team for the specific email size limit