Christine Diego
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총 활동 수48
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수1
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플랜 수25
활동 개요
Christine Diego님의 최근 활동-
Christine Diego님이 에 댓글을 입력함
Hi Ashley, The Next SLA Breach was changed to SLA or Group SLA for ticket views. You can view the SLA target status in the SLA and Group SLA view columns. You can check this article for details See...
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Hi Malcolm, Unfortunately, we don’t have a simple straightforward way of migrating this information, we’d recommend using the Help Center API, more specifically the article attachments endpoints in...
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Hi Mohammed Farooq Shaikh, For community post, we don't have an article verification that will notify the owner of the post if this needs to be reviewed since the community post is designed to enab...
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Hi Patrick, Unfortunately, there's no native feature in Zendesk that will allow you to copy the configuration from one account to another. However, you can use this option for that use case How do ...
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Hi Matt, You can rename the subdomain of a paid or trial account, but not a sandbox account. You can check this article for details Renaming your subdomain.
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Hi Jennifer, Group is not available as of the moment to set as an article author, you can only select agents. If you'd like to hide the article author that is possible, you can check this article...
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Hi Kris Parker, We have created a ticket on your behalf to further check your query about the slack notification. Kindly check your inbox, and we'll assist you from there.
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Hi Grigoris Myaris, The CSAT rating, good or bad, will always be associated with the last assignee of the ticket. The new assignee can reassign the ticket back to the original assignee to receive t...
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Hi Andy Hidalgo, This is a situation that can indeed happen if the agent opens the link in a browser that doesn't have an active agent session (even if it is not in incognito). This is an expected ...
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Hi Priscila Santos, All ticket statuses can match, except for On-hold. When a ticket is changed to On-hold in one account, it will be submitted as Open in the other account for ticket sharing. We d...