Christine Diego
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Christine Diego의 최근 활동-
Hi Kerry, You could certainly post as a feature request to our Product Feedback forum! Our Product Team reviews this forum regularly and it has inspired many of the enhancements we've made to Zende...
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Hallo Oliver Piesche Wenn andere Agenten Sie als Follower zu einem Ticket hinzufügen, wird dies auch auf den verfolgten Tickets in Ihrem Profil angezeigt
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Hi Krista Zaloudek, Our GA target is H2 2024, when all customers will be able to enable Advanced Encryption in production.
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Hi Pascal Sala, Unfortunately, this feature is not yet available, the edit permission is available on the account level, there is a community post looking for the same feature Separate out the priv...
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Hi Dave Bour, If you are still experiencing issues with tickets being suspended, we ask that you please open a ticket with our Support team so we can investigate specifics with your account.
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Hi Abdelhameed, If you are experiencing issues with drill in option in Explore , we ask that you please open a ticket with our Support team so we can investigate specifics with your account.
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Hi Fabiola, You can add multiple email address on a user profile, this will serve as their secondary email address. The secondary email addresses are used to identify user accounts, so whenever the...
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Hi Ingersoll-Rand Industrial US-Inc, Currently there is not a way to do so for Sell, but you can post this as a feature in our feedback forum. Our Product Team reviews this forum regularly and it ...
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Hola Rene Nevarez, Por el momento, este es un comportamiento esperado en la mensajería, solo los agentes asignados pueden enviar mensajes al cliente. Para responder al cliente, asígnele el ticket h...
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Hi Tomas, The skill-based routing is available for Support Enterprise plan only but for Zendesk suite, it is available for both Professional and Enterprise plan.