Christine Diego

1. Guide
2. ...
3. Supporting multiple languages in Help Center
4. Localizing help center content

Hi Stefano Nguma, I will be creating a ticket on your behalf to further check your issue. Thank you!

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• Christine Diego
• 만듦 2022년 04월 30일 08:15
• 0표

1. 커뮤니티
2. Zendesk SDKs
3. Security issue in Zendesk (warnings )

Hi there, The broken link has been resolved so you should be able to access it without any issues. 

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• Christine Diego
• 만듦 2022년 02월 12일 12:57
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Satisfaction Survey

Hi Hesham, It is not possible for end-users to leave a satisfaction rating directly from Facebook or Twitter, however there are two alternatives that will allow the end-user to rate those tickets: ...

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• Christine Diego
• 만듦 2021년 09월 03일 06:48
• 1표

1. Web Widget
2. Web Widget advice and troubleshooting
3. How do I re-position the Web Widget (Classic) or Chat widget on my website?

Hi there, I was able to check your website and it looks like you have already adjusted the position of the web widget. But if you need to configure your widget, you can click the Admin icon in the...

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• Christine Diego
• 만듦 2021년 07월 17일 09:33
• 0표

1. Agent guide
2. Additional ticket channels
3. Making outbound calls

Hi Andrew Chu, You can disable outbound calling for all but one phone number. That way, agents don't have the option of selecting a different number in the call console and the outbound caller ID i...

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• Christine Diego
• 만듦 2021년 07월 08일 08:51
• 0표

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Disabling comments for an article

Hi Jay-  There’s no setting to disable all comments, but you can bulk update your articles or remove the code of the article comments on your theme. 

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• Christine Diego
• 만듦 2021년 03월 26일 06:31
• 2표