Christine Felicia
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총 활동 수300
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수4명
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투표 수1
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플랜 수60
활동 개요
Christine Felicia님의 최근 활동-
Christine Felicia님이 에 댓글을 입력함
Hi Simpler Postage, Inc. dba EasyPost,Suspended Ticket view is accessible only to admins and agents with access to 'All tickets' in your account.Currently, it is not possible to edit the conditions...
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Christine Felicia님이 에 댓글을 입력함
Hi Mathew,Have you checked if Voicemail is disabled for your Talk line? If you disable Voicemail for a Talk line and an inbound caller isn't routed to an agent or an external number, the call is co...
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Christine Felicia님이 에 댓글을 입력함
Hi Jess,If you are using the standard Support agent interface, and not Agent Workspace, you need to install social messaging before you can set up individual social messaging channels.Please refer ...
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Christine Felicia님이 에 댓글을 입력함
Hi Adam,Apologies for this limitation, and we appreciate your feedback!If you have some time, I recommend that you start a post about this in our Feedback - Sales CRM (Sell) using the Product Feedb...
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Christine Felicia님이 에 댓글을 입력함
Hi Katrina,Currently, there's no option to disable the solved option on article level. But you can choose to enable/disable this within the Knowledge Capture app settings to either allow/not allow ...
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Hi Oscar,Just to add on my previous comment, you can identify which Talk line was used to make a call with the Comment text condition in triggers. When a Talk ticket is created, the ticket descript...
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Christine Felicia님이 에 댓글을 입력함
Hi Oscar,When a ticket is created for a callback request, it will have the phone number the call was received at. The ticket is also assigned to the Brand the Talk line is added to. Here's a sample...
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Christine Felicia님이 에 댓글을 입력함
Hi Benjamin,We'll need some sample tickets to check further. As per checking, you already raised a ticket with our support team. Kindly check your email for updates. Thank you!
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Christine Felicia님이 에 댓글을 입력함
Hey Benjamin,Kindly check your Department settings and make sure that they're enabled in Chat.
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Christine Felicia님이 에 댓글을 입력함
Hi ZendeskMCM,Suspended ticket view is available to agents with access to all tickets. Role permission must be set to the following: Otherwise, users won't have access to the Suspended tickets view.