Christophe Tiraboschi
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Christophe Tiraboschi님의 최근 활동-
Christophe Tiraboschi님이 에 댓글을 입력함
Hi folks! Sandra de Jong,1. You could create a calculated attribute that returns the timestamp of when the ticket was assigned to this group: IF ([Changes - Field name]="group_id") AND ([Changes - ...
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Christophe Tiraboschi님이 에 댓글을 입력함
Hi Chris, Groups are more of a Support concept than a Guide one, so the Guide: Team Publishing dataset is not built this way.As a workaround, you can create an attribute to break agents into differ...
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Christophe Tiraboschi님이 에 댓글을 입력함
Hi Jullian, Triggers cannot impact the first reply time as the messages sent this way are not considered messages from agents.Only an agent's public reply can stop this metric. In the context of an...
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Hi Gan, I cannot replicate this situation when I build a similar report.It is hard to say why this happens in your case without having a look at the report and its parameters. I'll reach out to you...
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Christophe Tiraboschi님이 에 문서를 만듦
Support 대시보드에서 "첫 번째 응답 시간"이 "전체 해결 시간"보다 더 긴 이유는 무엇인가요?
질문 Explore의기본 Support 대시보드에서 첫 번째 응답 시간 중간값이 전체 해결 시간 중간값보다 더 높은 이유는 무엇인가요? 답변 이러한 보고서에 동일한 날짜 필터가 적용되어 있지 않기 때문에 이러한 상황이 발생합니다. 첫 번째 응답 시간보고서 중간값은티켓 만듦 - 날짜속성에서 필터링되는 반면,전체 해결 시간보고서 중간값은티켓 해결됨 - 날...
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Christophe Tiraboschi님이 에 댓글을 입력함
Hi Everyone, As a workaround, here is a piece of Javascript to order attachements by alphabetical order on the front-end of an article: const reorder = () => { const frag = document.createDocument...
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Hi Geerten, I am going to open a ticket with you so we can investigate this further. You will receive an email shortly.
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Christophe Tiraboschi님이 에 댓글을 입력함
Hi Wakao, If by spend time, you mean the update handling time, I recommend the article below that can give ideas on how to use this metric. There is also a step by step guide in case this metric is...
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Christophe Tiraboschi님이 에 댓글을 입력함
Hi Trupti, This is possible. After following the recipe of the article, you can create a Group attribute with the value of the First Reply time brackets attribute to get only the 0-1h value and all...
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Christophe Tiraboschi님이 에 댓글을 입력함
Hi Albert, This is possible and there are several ways to do it. For this example we need: a metric to count the number of tickets a calculated attribute that can help sort tickets above or below /...