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Christopher Kennedy
가입한 날짜: 2021년 4월 14일
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마지막 활동: 2025년 2월 26일
Zendesk Developer Advocacy
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님의 최근 활동 Christopher Kennedy
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커뮤니티 댓글 Developer - Zendesk SDKs
Hi Yuri,
Can you share a general overview of how you intend users to interact with Zendesk in your app? Are you looking to display Help Center content to users?
Can you share a general overview of how you intend users to interact with Zendesk in your app? Are you looking to display Help Center content to users?
댓글 보기 · 2025년 2월 26일에 게시됨 · Christopher Kennedy
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커뮤니티 댓글 Developer - Zendesk APIs
Hi Mauricio,
Thanks for the context. The plan level is an issue here for sure. Custom business rules are not available on the Legacy Support Essential plan. I recommend a plan upgrade to take advantage of this feature set.
Thanks for the context. The plan level is an issue here for sure. Custom business rules are not available on the Legacy Support Essential plan. I recommend a plan upgrade to take advantage of this feature set.
댓글 보기 · 2025년 2월 13일에 게시됨 · Christopher Kennedy
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커뮤니티 댓글 Developer - Zendesk SDKs
Hi Suman,
Can you share some more context:
Can you share some more context:
- Are you building a server-side Zendesk app? Or client-side app?
- How are you including MSAL? And how are you detecting that it's failing to initialize?
댓글 보기 · 2024년 12월 20일에 게시됨 · Christopher Kennedy
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커뮤니티 댓글 Developer - Zendesk Apps Framework (ZAF)
Hi Mario,
You can actually include HTML links in the value when using
You can actually include HTML links in the value when using
ticket.editor.insert
. However, whether or not it is supported depends on the ticket channel. Live channels like chat and messaging do not support rich text replies, while other channels (web form, email, etc) do. That's really what accounts for the discrepancy in behavior that you're seeing. You can always use the ticket.editor.capabilities object to check whether the current channel supports rich text before performing the insert.댓글 보기 · 2024년 12월 18일에 게시됨 · Christopher Kennedy
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