Christopher Kennedy
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Christopher Kennedy님의 최근 활동-
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Hi Kithiyon, The Apps Framework doesn't have APIs that listen for user creation, but you can create a webhook in Zendesk Support to send a request to the endpoint of your choice on user creation ev...
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Hi Jed, We match an incoming email message to the ticket when we detect that the encoded ID is present in the email body. So that's where you'd include the encoded ID.
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Hi Sergi, Do you also encounter an error when including the page[size] parameter in order to use cursor-based pagination?
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Hi Kithiyon, For your use case, it may be simplest to build a server-side app. This would give you more flexibility in dynamically displaying pages based on interactions with external APIs.
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Hi Dariana, With Messaging, you must use JWT to authenticate users. Also, I'd like to highlight that the end user experience between Messaging and Chat is slightly different. In Messaging, the us...
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Hi Vitalii, Are you referring to end-user JWT SSO for help center or end-user authentication with our SDKs?
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Hey Lihi, You can include ticket metrics in the incremental ticket export API response by side-loading metric_sets.
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Hey Raju, Even though you now access your chat dashboard through subdomain.zendesk.com/chat, you'll still use www.zopim.com to retrieve data via the Chat API.
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Hello, I've created a ticket to allow us to review your test examples together.
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Hi Lotta, There isn't a live chat JS API that will start a new chat from the front end with an agent message. But if your website can indicate that a new group was created in the page URL, you can...