
Dainne Lucena
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총 활동 수397
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수10명
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투표 수1
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플랜 수189
활동 개요
Dainne Lucena님의 최근 활동-
Dainne Lucena님이 에 댓글을 입력함
Hi Patrick Rieger,Your team might have enabled the customized ticket status. More information can be found here: https://support.zendesk.com/hc/en-us/community/posts/4416481894426-EAP-docs-Enabling...
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Hi Heather Rommel!Not at the moment. But can you post your use case to our Feedback on the ticketing system (Support) topic, using this template to format your feedback?
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Hi Phil Andrews, Not at the moment. But I did see a similar request submitted here: @mention slack user functionality on Zendesk. You can up-vote that original post and add your detailed use-case...
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Hi Ed Ball,If your team doesn't have any article verification notification rules set up, then it's probably because the article you own has yet to be verified as per this article. "These article...
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Hi Zsófia Spicze,Would you be referring to this function in the Knowledge Capture app where you can choose which Help Center to search from?
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Hi Kate Woollard,You are correct. In order to have access to Sell, you must be using an agent seat in your license as an agent or admin.
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Hi Maky, Prakruti Hindia just left an update on your post regarding the updated triggers and automation for messaging channels, including WhatsApp. You can check it out here
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Hi Callum Moffat, Yes, agents can create tickets on behalf of the user that is outside of their organization. But even if they are assigned to it, they won't be able to load that ticket since the...
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Hi Dave Symonds, At the moment the integration is limited to what you see here: Using the Shopify integration in Support and Chat as this has been hardcoded and cannot be changed. You would need to...
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Hi Hans,I went ahead & created a ticket on your behalf so we can work on this further. Please keep an eye out for our email.