Daniel Aron

1. Zendesk updates
2. Announcements
3. Announcing custom bot avatars

Hi Vaughan, thanks for the feedback. We do not plan to support SVG due to security concerns. I suggest converting your logo image to a different file type.

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• Daniel Aron
• 만듦 2023년 11월 27일 23:03
• 0표

1. Zendesk updates
2. Announcements
3. Announcing custom bot avatars

Hi 이지훈, if you go to the proactive message settings (channels > bots and automation > proactive messages > [bot connected message]) and hit "save" you should then see the custom avatar also display...

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• Daniel Aron
• 만듦 2023년 11월 27일 23:00
• 0표

1. Bots and automation
2. Custom bots and bot building documentation
3. Using Generative replies (Generative AI EAP)

Hey Pete, that message isn't editable currently, however we're considering how we might enable customization of those feedback collection messages. Can you share why and how you'd like to edit it?

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• Daniel Aron
• 만듦 2023년 11월 26일 23:33
• 0표

1. Bots and automation
2. Custom bots and bot building documentation
3. Using Generative replies (Generative AI EAP)

Hi Deiaa Eid thanks for the feedback. Good timing, we're actively working on improving the bot's comprehension of small talk such as your example here "thanks" cc/ Gin Atkins

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• Daniel Aron
• 만듦 2023년 11월 24일 02:11
• 0표

1. Bots and automation
2. Custom bots and bot building documentation
3. Using Generative replies (Generative AI EAP)

Hi Pete Holborow no there isn't a feature to filter help center articles through labels or similar means currently. However, we plan to release an enhancement to support restricted content in Q1 20...

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• Daniel Aron
• 만듦 2023년 11월 24일 02:06
• 0표

1. Zendesk updates
2. Announcements
3. Announcing custom bot avatars

Thanks for the feedback all. Try again now alexandria.gazzillo and Jahn Bronilla. The roll-out is now complete across all Zendesk accounts. 

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• Daniel Aron
• 편집된 시간 2023년 11월 15일 02:51
• 1표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Answer BOT Step limit

Hi Elina, thanks for the feedback. The team is actively working on answer linking and at this stage we expect to release it in January 2024. 

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• Daniel Aron
• 편집된 시간 2023년 11월 15일 02:48
• 0표

1. Bots and automation
2. Custom bots and bot building documentation
3. Using Generative replies (Generative AI EAP)

Hi Elisa, I've reached out to you directly to assist with this issue.

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• Daniel Aron
• 만듦 2023년 11월 08일 01:44
• 0표

1. Bots and automation
2. Custom bots and bot building documentation
3. Using Generative replies (Generative AI EAP)

Hi Hayley Johnson, today the bot will respond to a user message with either a generative reply or a custom answer built in flow builder. And if it doesn't find either it will display a fallback mes...

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• Daniel Aron
• 만듦 2023년 11월 08일 01:35
• 0표