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Darenne

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2025년 1월 06일

Zendesk Customer Care

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커뮤니티 댓글 Discussion - Success with Zendesk
Hi Yoan, thank you for reaching out to us regarding your recent concern. To ensure we fully understand your workflow and use case, I am creating a ticket for your issue. This will allow us to gather all necessary details and provide you with the best possible support.
 
Our team will review the information and get back to you shortly. If you have any additional details you'd like to share in the meantime, please feel free here. 

댓글 보기 · 2025년 1월 06일에 게시됨 · Darenne

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커뮤니티 댓글 Q&A - Help center and community
Hi Sheena,
 
We would like to inform you that you have previously submitted a support ticket concerning your issue, and a dedicated advocate has already provided assistance. To prevent any confusion and to facilitate a seamless communication process, we kindly ask you to reference the following ticket ID in your future correspondence: #12809238.
 
Should you have any further inquiries or require additional assistance, please feel free to respond to this message.

댓글 보기 · 2025년 1월 02일에 게시됨 · Darenne

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커뮤니티 댓글 Q&A - Tickets and email
Hi Ido, 
 
Thank you for reaching out to us. Upon checking, I can see that you have already created a support ticket regarding this concern, and a dedicated advocate is currently working on it. To avoid any confusion and to ensure a smooth communication process, please refer to the following ticket ID when reaching out: #13216837. This will help us assist you more efficiently.
 
If you have any further questions or need additional assistance, please don't hesitate to reply to this message.

댓글 보기 · 2025년 1월 02일에 게시됨 · Darenne

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커뮤니티 댓글 Feedback - Ticketing system (Support)
Hi Megan,
 
I would like to extend a warm welcome to the Zendesk Community forum. My name is Darenne, and I will be providing assistance to you in this matter.
 
In reference to the description you provided, could you kindly confirm the original email address from which the email is being sent supposedly? This information is necessary for me to verify whether this address is configured as one of your support addresses. If it is indeed set up as such, it is standard procedure for emails sent to your external support address to be forwarded to support@xyz.zendesk.com. That's why it's being sent there.
 
Regarding the code that was sent to support@xyz.zendesk.com, I recommend checking your suspended tickets view to determine if they have been routed there if they are not created as tickets. 
 
I trust this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

댓글 보기 · 2025년 1월 02일에 게시됨 · Darenne

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Darenne님이 에 문서를 만듦

문서사용자 관리 관련 도움말

질문

Zendesk WFM 계정에는 사용자 비활성화만 표시됩니다. 사용자를 삭제하려면 어떻게 해야 하나요?

답변

Zendesk Support의 상담사 인터페이스에서 사용자를 삭제해야 합니다. 자세한 내용은 사용자를 영구 삭제합니다.

Zendesk 인스턴스의 상담사를 최종 사용자 역할로 다운그레이드하면 Zendesk가 자동으로 WFM에서 이 상담사를 비활성화합니다. 시스템에서 다운그레이드를 등록하는 데 최대 12시간까지 걸릴 수 있습니다.

상담사를 제거한다고 해서 모든 해당 데이터가 제거되는 것은 아닙니다. 예를 들어 지난 달에 활동이 있는 제거된 사용자는 플랫폼에 여전히 동일한 레지스트리를 가지며 그 후에는 더 이상의 활동이 없습니다.

번역 고지 사항: 본 문서는 콘텐츠에 대한 기본적인 이해를 제공하기 위해 자동 번역 소프트웨어를 사용하여 번역되었습니다. 정확한 번역을 제공하고자 합당한 노력을 기울였으나 Zendesk는 번역의 정확성을 보장하지 않습니다.

번역된 문서에 포함된 정보의 정확성과 관련하여 질문이 있으시면 문서의 공식 버전인 영문 버전을 참조하시기 바랍니다.

2024년 8월 20일에 편집됨 · Darenne

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댓글How to manage phone numbers in Talk
Hi Scott,
 
I will create a ticket for the concern you raised because it's a bit complex. Our advocacy team will reach out to you soon with an update! Keep an eye on your inbox for the latest information.

댓글 보기 · 2024년 7월 01일에 게시됨 · Darenne

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커뮤니티 댓글 Q&A - Reporting and analytics
Hi Siri, I hope you're doing great! 
 
You can make use of the Updates History dataset from Explore to accomplish this task! I've prepared a sample for you to refer to, please refer to the screenshot below:
 

 
I utilized the Updates as Metrics and selected the Ticket channel, as well as the Updater's name/role as Attributes. I then applied filters based on my preferred channels and roles to obtain the specific details required for my report.
 
I hope this helps! 

댓글 보기 · 2024년 6월 03일에 게시됨 · Darenne

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댓글Attachments and CCs
Hi Ron! I hohpe you're doing well. I wanted to reach out to you regarding your recent inquiries. We noticed that you've reached out to Zendesk Support via ticket ID #12620594 with the same concern. Your dedicated advocate will be handling all your requests and providing you with the support you need.
 
Have a lovely day! 

댓글 보기 · 2024년 5월 22일에 게시됨 · Darenne

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댓글How to create and update reports
Hi Bill, thanks for your response. That's correct. It will also be cloned. Cloning creates an editable copy of the dashboard and all of its reports. When you clone a prebuilt dashboard, you also create copies of all the reports used in that dashboard. These cloned reports are stored in the corresponding default datasets. More information are stored in this article

댓글 보기 · 2024년 5월 21일에 게시됨 · Darenne

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댓글How to create and update reports
Hi Pascal, I hope you're doing great! Thank you for your recent inquiry regarding "undo" options for unpublished changes in dashboard. Your interest in enhancing your experience with our product is truly appreciated.
 
However, I regret to inform you that this feature is currently not available. While I understand that this news may be disappointing, please rest assured that we are committed to delivering the best possible experience to our valued customers like yourself. 
 
I understand you've already included this on your response but I would recommend to clone a dashboard first if you need to make several edits before publishing, just so that you can compare the draft to the currently published state of the dashboard. 
 
Thank you so much for your understanding on this matter. 

댓글 보기 · 2024년 5월 21일에 게시됨 · Darenne

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