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Debbie

가입한 날짜: 2021년 4월 14일

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마지막 활동: 2024년 3월 26일

Zendesk Customer Care

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댓글Reporting for Talk

Hi Tim,

Thanks for getting in touch. 

With regards to question 1 it is currently not possible to report on the amount of time a call was ringing/ presented to an agent on a specific call leg. If you like, you can create a feature request for this and follow for updates.

Regarding your question number 2, I may need some more clarification regarding this so I will set up a ticket and we can look at this in more detail there.  

댓글 보기 · 2024년 3월 26일에 게시됨 · Debbie

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댓글How to fix issues with the community forum

Hi Chris/ Daphne,

Thank you for adding your feedback here. I checked with our product team and I can now confirm that this feature is no longer planned for Gather.

 

댓글 보기 · 2024년 1월 24일에 게시됨 · Debbie

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댓글Ticket customization

Hi Johannes Garske I can confirm that it is expected behavior for the bottom bar that contains the macros and ticket submission button to span the entire width of the workspace when your account is on Agent Workspace. In terms of Layout Builder, the customizable area of the ticket page does not include macros or the ticket submission button at the moment. 

댓글 보기 · 2024년 1월 15일에 게시됨 · Debbie

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댓글Ticket customization

Thanks again Thomas Lang for providing your feedback here on this post. After investigation of your reported issue regarding inconsistent resizing of fields, I just wanted to confirm that we have released a fix that should now resolve this behaviour going forward. If the issue happens to be encountered again, please do let us know and we can take another look into that.

 

댓글 보기 · 2024년 1월 15일에 게시됨 · Debbie

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댓글Ticket customization

Hi Johannes,

Thank you for providing this feedback. In order to understand more about the issue that you are experiencing, I am going to open a ticket on your behalf and I will reach out to you there so we can discuss this further.

댓글 보기 · 2024년 1월 12일에 게시됨 · Debbie

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댓글Ticket customization

Hi Thomas,

Thanks for providing this feedback. I would like to understand more about the issue that you are encountering, so I will open a ticket on your behalf and I will reach out to you there so we can discuss it further.

댓글 보기 · 2024년 1월 11일에 게시됨 · Debbie

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hi,

No problem. Custom colored workspace options are not available in Zendesk at this time. Please do follow this article and our announcements page for possible updates about this feature in the future.

Thanks again for posting your feedback. 

댓글 보기 · 2023년 11월 14일에 게시됨 · Debbie

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hi,

Thank you for your feedback. This feature is not available in Zendesk at present, you could consider  Contextual Workspaces and Layout Builder which is in EAP at present as options for differentiating brands.

 

댓글 보기 · 2023년 11월 14일에 게시됨 · Debbie

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커뮤니티 댓글 Q&A - Talk and text

Hi Clinton,

Sorry to hear that you are having issues. I will now open a ticket on your behalf in order to troubleshoot the issues that you are having and we can continue the conversation there. 

댓글 보기 · 2023년 10월 30일에 게시됨 · Debbie

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커뮤니티 댓글 Q&A - Help center and community

Hi Rebeca,

Generally speaking, we do not control the preview generation behaviour when sharing links on social media platforms, however I will create a ticket on your behalf to see if I can gather any other information on this and reach out to you so we can continue the discussion. 

댓글 보기 · 2023년 10월 26일에 게시됨 · Debbie

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