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Delores Cooper
가입한 날짜: 2021년 4월 14일
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마지막 활동: 2024년 8월 21일
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님의 최근 활동 Delores Cooper
Delores Cooper님이 에 게시물을 만듦
This month’s Customer Success on demand focuses on the power of self-service and how it can improve your support operations. Our new videos cover an Introduction to Self Service, how you can benefit from self-service, easy ways to promote self-service, best practices for setting up self-service, and helpful tips and tricks for even better self-service. Use these resources to help your customers help themselves, lighten your support load, and make everything run more smoothly.
Customer Success on demand
Videos this month can be found here and cover the following topics:
Introduction to self-service
Self-service is a game-changer. It lets customers solve their issues independently, using resources like knowledge bases and automated tools. In this video, we’ll explain what self-service is and guide you on how to implement and promote it to boost customer satisfaction, streamline operations, and cut costs, all while enhancing the overall customer experience. 👍
Benefiting from self-service
In this video, we'll show you the benefits of self-service, including enhanced customer engagement, increased satisfaction and retention, and streamlined operations. ✅
How to structure self-service workflows
In this video, we'll show you how to organize your knowledge base content effectively to meet customer needs. We’ll also guide you on evolving the structure and design of your help center, starting with a simple setup and expanding as your needs grow. 💡
How to promote self-service
In this video, you'll learn how to use Zendesk features like agent signatures, business rules, and automated responses to highlight the value of your help center. Additionally, we’ll show you how to promote relevant articles and content both within and outside of Zendesk to keep self-service resources top of mind. 🧠
Tips and tricks for improved self-service
In this video, we’ll share some tips and tricks for improving your self-service. Learn how to write eye-catching titles, narrow the focus of your content, and fill in knowledge gaps by analyzing search terms. By using these strategies, you can enhance your self-service offerings, ensure customers can easily find the information they need, and provide an excellent customer experience. 🌟
More resources for you
Customer Success Live
Optimize your Help Center to boost agent efficiency and promote faster reply time
Resources from the Zendesk Help Center
Welcome to Guide for help center
Uplevel your knowledge with Zendesk Training
As you’re looking to understand how to maintain your Zendesk, we highly recommend taking our free, on-demand training.
- Complete this training
- Become certified and share your messaging expertise with your network
- Need a little more assistance getting started? Check out this Digital Launch Package
If you found this information helpful, be sure to follow this topic to be notified of new posts curated by your very own Customer Success team.
2024년 8월 21일에 편집됨 · Delores Cooper
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Delores Cooper님이 에 게시물을 만듦
This month’s Success with Zendesk release is all about Zendesk and artificial intelligence. AI is the hot new trend in tech, and we’re here to help guide you through all of the exciting things that Zendesk has to offer with it. Here’s a roundup of resources to help you, whether you’re just dipping your toe into the world of AI or you’re an artificial intelligence master! 🤖
Customer Success on demand
Videos this month can be found here and cover the following topics:
This video introduces you to artificial intelligence, the different offerings we have to support AI here at Zendesk, and a few of the benefits you’ll see with it for you and your team. This is the first step you’ll want to take on your AI journey with us!
AI is having its moment right now, which is super exciting, but it also can be a little overwhelming; this video will help you get started on the right path and ensure you’re set up for success with artificial intelligence in your support organization. You’re going to do great!
Artificial intelligence can empower you and your team to do many things, and it's no surprise that Zendesk’s AI can do the same! This video will walk you through a few of the ways that Zendesk can help empower and optimize your support team’s workflows, both internally and externally!
More resources for you -
Customer Success Live
Chat with our Success team and fellow Zendesk customers in this collaborative setting. A weekly opportunity to learn best practices & tips to strengthen your teams and achieve your goals.
Be sure to register for a Leveraging Advanced AI session with our Customer Success team - Step into the transformative world of AI with our CS Live Session focusing on advanced AI capabilities for service excellence. This session offers an array of practical tips and strategies to harness the power of AI effectively, enhancing customer service interactions and driving increased satisfaction and loyalty. For our US-based customers, register here while our Europe-based customers can register here.
Community events
We have so many exciting events that center around artificial intelligence. Check out those conversations on-demand below.
- AI, Privacy, and Security: A Discussion on Responsible Practices (February 27, 2024)
- Expert Roundtable: How AI Creates Better, Proactive Customer Experiences (On-demand webinar)
- Zendesk Relate (April 16-18 - in-person and digital)
Uplevel your knowledge with Zendesk Training
As you’re looking to understand messaging and all that it has to offer, we highly recommend taking our free, on-demand training.
- Complete this training
- Become certified and share your messaging expertise with your network
- Need a little more assistance getting started? Check out this Digital Launch Package
If you found this information helpful, be sure to follow this topic to be notified of new posts curated by your very own Customer Success team.
2024년 2월 16일에 편집됨 · Delores Cooper
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Delores Cooper님이 에 게시물을 만듦
The latest topic in this month's Success with Zendesk release is all about Zendesk Messaging – you'll unlock the most value from messaging by understanding how it works, how it's different from Chat, and how to best implement it for your business' workflows. Here's a roundup of resources to help you whether you're just getting started or are looking to improve the way you're using messaging. 🚀
Customer Success on demand videos this month can be found here and cover the following topics:
Get to know Zendesk Messaging:
We're rolling out the red carpet to introduce you to the magic of Zendesk Messaging and all the incredible things you can achieve with it. Trust us; you won't want to miss this!
Chat or messaging? Let's break it down:
Ever wondered about the nitty-gritty differences between Zendesk Chat and Zendesk Messaging? We've got your back! We’ve got a video dedicated to helping you figure out which channel is the perfect match for you and your team. Or read about it here.
Ready to dive into the world of messaging? We're here to prep you and your team for a stellar implementation. Get your game face on!
Uncover the magic: The value behind messaging:
Join us as we explore the incredible value that the messaging platform brings to the table. Spoiler alert: It's a game-changer for your team, your agents, and, most importantly, your customer experience.
Share in the comments how you’ve used messaging!
More resources for you —
Uplevel your knowledge with Zendesk Training
As you’re looking to understand messaging and all that it has to offer, we highly recommend taking our free, on-demand training.
- Complete this training
- Become certified and share your messaging expertise with your network
- Need a little more assistance getting started? Check out this Digital Launch Package
Customer Success Live
Chat with our Success team and fellow Zendesk customers in this collaborative setting. A weekly opportunity to learn best practices & tips to strengthen your teams and achieve your goals.
Be sure to register for a Q&A session with our Customer Success team - bring your messaging questions and learn from what other attendees do within their organization when using Zendesk to its full potential! We host an open Q&A session each month! Register here.
Community events
Users just like you met to discuss all things messaging. Check out those conversations on-demand below.
- Best practices to optimize your Zendesk Messaging experience (August 29, 2023)
- Make Messaging work for you: Personalized conversations (April 13, 2023)
- Making the move to Messaging (August 24, 2022)
If you found this information helpful, be sure to follow this topic to be notified of new posts curated by your very own Customer Success team.
2023년 12월 13일에 편집됨 · Delores Cooper
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Delores Cooper님이 에 문서를 만듦
이 동영상 시리즈는 다음과 같은 이점을 제공합니다.
- 상담원과 최종 사용자를 위한 채팅과 메시징의 차이점을 더 깊이 이해하세요.
- 메시징의 가치와 고객 경험에 미치는 영향을 입증하세요.
- 이 채널을 성공적으로 구현하고 확장하는 데 필요한 도구를 제공하세요.
이 동영상에서는 메시징 플랫폼에 대해 소개하고, 메시징 플랫폼이 할 수 있는 일과 팀, 상담원 및 고객 경험에 어떻게 도움이 될 수 있는지에 대해 설명합니다.
자세히 알아보고 싶으세요? 다음 리소스를 확인해 보세요.
이 동영상은 Zendesk Chat과 Zendesk 메시징의 차이점에 대해 설명하여 어느 것이 팀에 가장 적합한지 결정하는 데 도움을 줍니다.
자세히 알아보고 싶으세요? 다음 리소스를 확인해 보세요.
이 동영상에서는 메시징 도구의 데모와 최종 사용자와 상담원의 관점에서 메시징 도구의 작동 방식을 보여줍니다.
자세히 알아보고 싶으세요? 다음 리소스를 확인해 보세요.
이 동영상에서는 Zendesk의 Standard Bot 제품에 포함되어 있으며 메시징 경험의 필수적인 부분인 봇 빌더에 대해 살펴봅니다.
자세히 알아보고 싶으세요? 다음 리소스를 확인해 보세요.
이 동영상은 성공적인 Zendesk 메시징 구현을 위한 5가지 단계를 안내해 줍니다.
자세히 알아보고 싶으세요? 다음 리소스를 확인해 보세요.
메시징에는 기본 구성 및 새 기능 사용 설정 이상의 것이 있습니다. 이 동영상에서는 Zendesk 메시징의 가치, 구현을 준비하는 방법, 그리고 메시징이 팀이 고객이 기대하는 최종 사용자 경험을 제공하는 데 어떻게 도움이 될 수 있는지 살펴봅니다.
자세히 알아보고 싶으세요? 다음 리소스를 확인해 보세요.
번역 고지 사항: 본 문서는 콘텐츠에 대한 기본적인 이해를 제공하기 위해 자동 번역 소프트웨어를 사용하여 번역되었습니다. 정확한 번역을 제공하고자 합당한 노력을 기울였으나 Zendesk는 번역의 정확성을 보장하지 않습니다.
번역된 문서에 포함된 정보의 정확성과 관련하여 질문이 있으시면 문서의 공식 버전인 영문 버전을 참조하시기 바랍니다.
2024년 8월 27일에 편집됨 · Delores Cooper
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Delores Cooper님이 에 게시물을 만듦
The blueprint for success
Here is the starting blueprint for all customers that will lead you and your teams to success. Consider these as vital support beams as you build and optimize your business and Zendesk.
Customer Success on Demand
Customer Success on Demand is a video series created by our Customer Success team to share best practices across a wide range of strategic topics in an interactive, human, and bite-sized way.
Customer Success Live
A weekly webinar to learn best practices & tips to strengthen your teams, achieve your goals, and meet with a Customer Success Manager for strategic guidance.
Zendesk Training
Free courses and learning paths for Zendesk Admins are designed to help all learners understand the ins-and-outs of Zendesk so you can run your operations like a well-oiled machine.
Help Center
Got a technical question? Find the answers here. Our Help Center has guides, how-tos, and extensive FAQs.
Community
Take a hand, lend a hand. A great place to connect with peers and fellow users. Build your Zendesk network.
Need more support?
Watch the video here to understand how to navigate Zendesk for support or check out the article here.
If you found this information helpful, be sure to follow this topic to be notified of new posts curated by your very own Customer Success team.
Comment below resources that you've found helpful while on your Zendesk journey!
2023년 10월 23일에 편집됨 · Delores Cooper
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Delores Cooper님이 에 게시물을 만듦
Attention New Zendesk Admins
Whether your Zendesk instance is brand new or has been the engine behind your customer experience for several years, as a Zendesk Admin it is important to fully understand the power at your fingertips. Continue reading for detailed information on:
- How to set up your instance to deliver an optimal customer experience
- How to navigate your way to expert help
- Simple ways to uplevel your and your team's knowledge & skill set
- Opportunities to connect directly with our team of Customer Success experts and with other Zendesk customers
Customer Success on Demand
Customer Success on Demand is a video series created by our Customer Success team to share best practices across a wide range of strategic topics in an interactive, human, and bite-sized way.
These videos provide a quick look inside both Zendesk the product and the company. You'll get acquainted with key features that will drive your success and also know where to go when you get stuck.
Customer Success Live
Chat with our Success team and fellow Zendesk customers in this collaborative setting. A weekly opportunity to learn best practices & tips to strengthen your teams and achieve your goals.
Take advantage of the upcoming Customer Success Live event. A 45-minute deep dive into the "7 steps to successful implementation". This session is also beneficial for new users entering an established instance who are aiming to understand their landscape and hit the ground running.
Uplevel your knowledge with Zendesk Training
A strong foundation is crucial to your success. We recommend focusing on the following:
- Complete this training
- You're a champion and we know it! Now make it official by getting Zendesk Certified
- Need a little more assistance getting started? Check out this Digital Launch Package
If you found this information helpful, be sure to follow this topic to be notified of new posts curated by your very own Customer Success team.
-- Zendesk Customer Success
2023년 10월 23일에 편집됨 · Delores Cooper
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