Don Moser

1. Support
2. ...
3. Web Widget (Classic)
4. Using z-index in the Web Widget (Classic)

Big thank you to both @... and @... for creating the examples and content in this article!

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• Don Moser
• 만든 시간 2021년 08월 19일 20:43
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1. 커뮤니티
2. Zendesk Suite Q&A
3. Template Ticket forms to be used by agents

Hi Maarten!You can actually select the Ticket Form as part of the "Actions" of a Macro! So while you would not be able to tie the text to the "Ticket Form selection" you can set the Form at part of...

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• Don Moser
• 만든 시간 2021년 03월 15일 13:14
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1. 커뮤니티
2. Zendesk Suite Q&A
3. Template Ticket forms to be used by agents

Hi Maarten! Happy to help and I'm glad to hear that the Macro example is in line with what you're looking for. For what you brought up in your comment, it would be expected behavior for both the Su...

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• Don Moser
• 만든 시간 2021년 03월 12일 00:28
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Template Ticket forms to be used by agents

Hi Maarten!There's a couple of ways to approach what you described. One of the most common approaches (on a Support Team plan and higher) is using Macros to pre-define the content for the standardi...

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• Don Moser
• 만든 시간 2021년 03월 11일 05:24
• 1표