Dwight Bussman
-
총 활동 수410
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수6명
-
투표 수75
-
플랜 수106
활동 개요
Dwight Bussman님의 최근 활동-
Dwight Bussman님이 에 댓글을 입력함
Jasper Gonzales If you're looking to see changes to team members in logs, you can search for Activity of "Updated" with a Type of "Team member" If you want to get a list of any agents/admins wit...
-
Dwight Bussman님이 에 댓글을 입력함
HeyO Shane Weber - oops! Sorry. I meant to include that in my earlier response. Here's a link to the process for contacting support. I'll keep an eye out for that ticket as I think I can collect th...
-
Dwight Bussman님이 에 댓글을 입력함
HeyO Shane Weber If the user who connected the integration has their role downgraded (on either side - Zendesk or Salesforce), it will mean that some portions of the integration will no longer func...
-
Dwight Bussman님이 에 댓글을 입력함
The same holds true when passing the author_id (in the ticket-comment instead of the ticket object) {"ticket":{"assignee_id":1234,"subject":"A test ticket - author & assignee","comment":{"author_i...
-
Dwight Bussman님이 에 댓글을 입력함
I'm going to reach out to our documentation team to see that our docs for the Ticket Comments API do a better job of clarifying this. Thanks for bringing this to our attention!
-
Dwight Bussman님이 에 댓글을 입력함
Wait a sec..... I think I figured out what's going on here....Markdown formatting is only available for comments made by Agents/Admins Although your API request is authenticated by an agent, the co...
-
Dwight Bussman님이 에 댓글을 입력함
I suspect this is an unintentional change, as updating a ticket with a similar payload curl https://SUBDOMAIN.zendesk.com/api/v2/tickets/TICKET_ID.json -d '{"ticket": {"comment": {"body": "This me...
-
Dwight Bussman님이 에 댓글을 입력함
HeyO Eric - I'm seeing the same behavior in my test account, and it seems to disagree with the documentation. I'm raising this matter to our developers to see if this was an intentional change or s...
-
Dwight Bussman님이 에 댓글을 입력함
HeyO Alexander.S Several features of our SFDC integration make API requests to Zendesk endpoints, all of which are counted against our REST API Rate Limits: Ticket View: finds tickets using the ...
-
Dwight Bussman님이 에 댓글을 입력함
Here's what I recall happening for each of those features: The ticket view feature mentioned in this article cannot be enabled in two accounts at once - it throws an error when attempting to enab...