
Dwight Bussman
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Jasper Gonzales If you're looking to see changes to team members in logs, you can search for Activity of "Updated" with a Type of "Team member" If you want to get a list of any agents/admins wit...
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HeyO Shane Weber - oops! Sorry. I meant to include that in my earlier response. Here's a link to the process for contacting support. I'll keep an eye out for that ticket as I think I can collect th...
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HeyO Shane Weber If the user who connected the integration has their role downgraded (on either side - Zendesk or Salesforce), it will mean that some portions of the integration will no longer func...
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The same holds true when passing the author_id (in the ticket-comment instead of the ticket object) {"ticket":{"assignee_id":1234,"subject":"A test ticket - author & assignee","comment":{"author_i...
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I'm going to reach out to our documentation team to see that our docs for the Ticket Comments API do a better job of clarifying this. Thanks for bringing this to our attention!
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Wait a sec..... I think I figured out what's going on here....Markdown formatting is only available for comments made by Agents/Admins Although your API request is authenticated by an agent, the co...
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I suspect this is an unintentional change, as updating a ticket with a similar payload curl https://SUBDOMAIN.zendesk.com/api/v2/tickets/TICKET_ID.json -d '{"ticket": {"comment": {"body": "This me...
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HeyO Eric - I'm seeing the same behavior in my test account, and it seems to disagree with the documentation. I'm raising this matter to our developers to see if this was an intentional change or s...
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HeyO Alexander.S Several features of our SFDC integration make API requests to Zendesk endpoints, all of which are counted against our REST API Rate Limits: Ticket View: finds tickets using the ...
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Here's what I recall happening for each of those features: The ticket view feature mentioned in this article cannot be enabled in two accounts at once - it throws an error when attempting to enab...