Eric Gao
-
총 활동 수707
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수4명
-
투표 수643
-
플랜 수30
댓글
Eric Gao의 활동에 대한 투표 수-
Hi Kyle, There is unfortunately not a way to automatically apply a certain User Tag to existing/new users. A tag must be manually added to each user's profile either manually or via our Update Use...
-
Hi Alex, While there is not a View condition that can filter on where "Assignee updated" is null, you could add "Assignee updated" as a column to your view, then apply an ascending sort on that co...
-
Hi Mary, The best way to report on Rapid Resolves is to use the Knowledge Capture dataset in Explore. You could use a similar configuration as the following: Metrics = "Knowledge Capture tickets" ...
-
Hi Bobby, You can report on organization fields to a certain extend when working in the Talk dataset in Explore. You can find the list of reportable org fields here: https://support.zendesk.com/h...
-
Hi Jane, The recipe will include all ticket assignments, including reassignments. So any reassigned tickets will be captured by the query accordingly. Warm Regards, Eric Eric G. Gao | Technical Su...
-
Hi Marcel, Thanks for reaching out and hope your day is going well. If the goal is to compare the AVG # of Tickets Created per Day between this month and the previous month, we can leverage the def...
-
Hi Yevgen, The JSON export uses the last updated timestamp rather than the ticket creation timestamp. This means that it's pulling all tickets that have been updated since 1/1/2019 and hence it's ...
-
Hi Ak, Ticket updates made by agents via the Zendesk Support UI (after logging in) will appear under a via channel of "web". It stands for the Web Form, which essentially means that the agents sub...
-
Hi Yoosuf, Thanks for reaching out. If you are on an integrated account (Support + Chat) then these APIs will not be accessible due to deprecation. If you are on a standalone Zopim instance and st...
-
Hi Sejal, Generally speaking, custom fields use a slightly different syntax when setting via the Ticket API: https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-upd...