Eugene Orman
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Eugene Orman의 최근 활동-
Mark Nino Valencia & Holly please reach out to our support team and we will investigate this issue.
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@Jacqui, I have created a proactive ticket so we can have a look at your specific use case.
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Shivam Garg, The formula's syntax looks good to me. Please contact our Customer support team so they can investigate this.
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Kai Schmitte, in the screenshot you shared the metric type you have used, is still the Fixed metric. You need to use the Standard calculated metric instead:
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Hi everyone, My apologies for the belated reply. Thank you for asking good questions. I will not be able to answer all of the questions in great detail because the majority of them are about the i...
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Jacqui, thank you for pointing this out.The DATE() function didn't work with the attributes only with values before. We made a change that allows it to work both with the values and attributes. Its...
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Larry Click & Guruprasad SatyanarayanaIf the Updates required section is not displayed in the report library it means that you don't have any reports impacted. This section is shown only if you hav...
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Jahn Bronilla if some of the calculations can not be executed in the database reports that use them will stop returning results and will return an error instead. If such reports were opened/loaded...
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André, ideally you need to store your CSAT in a numeric custom field not in a text field. Then it will appear in Explore as a metric. See how custom fields are mapped to Explore in Reporting with c...
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Franck BADIN, The same workaround that Troels shared above will work for you. Before IF (VALUE(Unsolved tickets age (days)))>90THEN [Ticket ID]ENDIF Arter IF (DATE_DIFF(NOW(), [Ticket created - T...